Client Operations Associate II

Job Description
Are you seeking to join a team where you can have the opportunity to thrive and grow? We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team.
As a Client Operations Associate II within the Client Account Services (CAS) Custody Service (SVC) Delivery Team, you will act as a subject matter expert in market entry and handle advanced and complex customer onboarding. You will consult with businesses and clients to meet deliverables by recommending and selecting appropriate courses of action. You will guide clients through market entry requirements, particularly in complex and emerging markets, by proactively managing market renewals, remediation, restructuring, reorganization, name changes, and transition processes. You will leverage your diverse perspective and expertise in tools such as Tableau and Alteryx to contribute to developing innovative solutions for our clients and the team. You will collaborate with key internal partners involved in the market entry process to ensure seamless client delivery and identify opportunities for process improvement, with a strong emphasis on quality and timeliness.
Job responsibilities

• Manage the end-to-end market account opening process for clients in complex emerging market countries, providing guidance on market entry and documentation requirements
• Review and analyze market documents with clients and collaborate with local sub-custodians to finalize local market account openings in accordance with market SLAs, adhering to established procedures
• Track market account openings and other name change/merger activities against market SLAs, ensuring full compliance with department standards for managing and monitoring all client requests
• Drive automation and digital tools strategy by identifying efficiencies and implementing solutions
• Develop innovative and creative solutions to solve complex, real-world business challenges
• Utilize data and visualization to influence decision-making and drive business results
• Adopt the Skills of the Future Program to rapidly excel in an ever-changing environment
• Work proactively with clients to drive standardization and optimization, enabling us to meet a dynamic and complex agenda with agility
• Foster a culture where Diversity & Inclusion are integral to everyday interactions
• Assist clients through market restructures, fund mergers, name changes, and transition processes by providing analysis and collaborating with local sub-custodians to offer clients options
• Partner with CAS Coordination members to provide a seamless client experience and support for market entry

Required qualifications, capabilities, and skills

• Bachelor's degree in Business, Finance, Economics, or a related field
• 3+ years of experience in market entry, client onboarding, or a related area
• Proficiency in data analysis and visualization tools such as Tableau and Alteryx
• High-level analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and meet deadlines in a fast-paced environment

Preferred qualifications, capabilities, and skills

• Experience working with complex and emerging markets
• Familiarity with market entry documentation and regulatory requirements
• Experience in driving process improvements and automation initiatives
• Demonstrated ability to work collaboratively in a team-oriented environment
• Commitment to fostering a diverse and inclusive workplace

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.