Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview:
The Middle East and Africa Trade and Treasure Services (TTS) Onboarding Team is responsible for onboarding Cash Management products across the Citi Treasury and Trade product suite across Middle East & Africa region, including account opening, account maintenance, technical integration activities. We are a team that is obsessed about providing a positive onboarding experience for our clients.
What you’ll do:
- Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
- Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
- Accurately report project status, escalating effectively for “on hold” and slow-moving requests.
- Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
- Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources to ensure smooth delivery.
- Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
- Advise client in terms of documentation requirements and portal activities
- Effective maintenance and communication of MIS and project metrics
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy.
What we’ll need from you:
- Relevant Client Onboarding / KYC / Documentation Review and/or Project Management experience
- Fluent English and French as mandatory requirement
- Ability to manage complex integration solutions, working alongside Technical and Technology teams
- Results orientation - evidence of proactively driving projects is the conclusion
- Excellent communication
- Organizational and planning skills
- Decision making and problem-solving skills
- Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
- Attention to detail and experience of working in a controlled environment
By joining Citi Kenya, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Customer Service
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Job Family:
Institutional Client Onboarding
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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