Client Implementation Specialist (Hybrid)

Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoProvides administrative and team support for the implementation and/or effectiveness of products, services and technical or business systems, software, or solutions. Assists in the development of project plans to manage change and ensure that implementations are completed on time, within budget and meet client expectations. May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups.

What You'll Do

• Provides a wide range of support to the Client Implementation team.
• Works closely with management and internal teams to identify client implementation needs and to develop configurations that support business processes.
• Conducts online meetings/conference calls with customer and collaborate with clients about concerns.
• May be involved in pre-sales product demonstrations or may help in scoping projects or developing proposals.
• Documents and organizes SOPs, process workflows and statistical data.
• Participates in a range of presentations, gathers information and creates materials.
• Follows department’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Work with product managers and business sponsors to define appropriate prioritization of features and functions, and work within the sprint planning process to provide needed direction and clarification coordinating

What You'll Bring

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of related experience
• Strong communication skills and the ability to interact with customers, stakeholders and all levels of an organization
• Sound decision making, creativity, and problem-solving skills
• Experience with API’s and working with customers through the integration process
• Familiarity with XML and JSON structures
• Possesses trouble shooting skills to work with customers and development to identify issues and gathering information so they can be resolved in a timely manner
• Adept at working with customers on a business and technical level
• Plus+ Title examiner background, knowledge in title closing platforms (ResWare, Softpro, or others).
• Knowledge in DataTrace 2.0 system

Pay Range: $62,700 - $83,575 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.