Client Implementation Analyst

Job Description:

Job Title: Cash & Trade -Implementation, Associate

Location: Mumbai, India

Role Description

• The Client Implementation Associate supports the efficient delivery of cash management projects and acts has a project coordinator implementation of cash products.
• Key tasks include (but not limited to) project management, client interactions, documentation, trainings and system setups (if-any).
• The Client Implementation associate participates in regular implementation calls and specific technology calls (with Technology) if required during the implementation.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Task Details

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Cash/trade Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of implementation projects assigned.
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Manage each cases using internal case management tool 

Your skills and experience

The person required for the above position should have the following profile:

• Proficiency in Mandarin speaking and writing; able to communicate in Mandarin with clients.
• 3-7 years of handling project management in a client facing role.
• 2-5 years of experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in Mandarin.
• Analytical capabilities and logical thinking
• Strong team player: be part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level
• Education: University degree or equivalent professional experience
• Language skills: fluency in Mandarin (3-5 years of experience)

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.