Client Growth Specialist

Adwake is a tech-enabled services company powered by Entravision. At Adwake, we place cutting-edge technology and quality service at the heart of our approach to effectively find, connect and engage with your ideal customer across every screen.
We are looking for an enthusiastic Client Growth Specialist to serve as the primary point of contact for a portfolio of global clients within the digital advertising industry. As a member of the Growth team, you will focus on driving revenue growth, cultivating strong client relationships, and fostering long-term retention. You’ll join a dynamic and collaborative international team that is passionate about building meaningful connections with clients and driving success for their accounts!

Your mission:

• As a Client Growth Manager, you will take ownership of a portfolio of clients, serving as their trusted advisor and primary contact. Your core objectives will include growing revenue, nurturing relationships, and ensuring long-term client retention by maintaining consistently renewed advertising budgets.
• You will identify strategic growth opportunities, develop tailored initiatives, and build long-lasting partnerships with your clients. If you are interested in the fast-paced world of ad tech, thrive on challenges, and have a growth mindset, we’d love to hear from you!
   

Key responsibilities:

• Client Portfolio Management: Lead and grow a diverse portfolio of direct clients and advertising agencies across multiple verticals.
• Client Engagement: Act as primary day-to-day point person with the clients for all their questions, related issues, and suggestions, providing strategic recommendations.
• Performance Optimization: Monitor, analyze, and optimize campaign performance using data-driven insights to achieve client growth objectives.
• Relationship Building: Build and nurture trust-based relationships by leading regular check-ins, reviewing campaign performance, and identifying opportunities for expansion.
• Collaboration: Partner closely with internal teams (Sales, Ad Operations, Supply, Finance) to ensure client goals are met and align efforts across departments.
• Strategic Growth: Proactively anticipate client needs, identify pain points, and propose creative upsell and cross-sell opportunities aligned with our product offerings.
• Billing and Reporting: Manage billing processes, resolve disputes, and ensure accurate invoicing on a monthly basis.
• Campaign Strategy: Develop and implement growth strategies for in-app performance marketing campaigns, aligning advertiser objectives with company goals.
• Data Analysis: Leverage tools like Excel, Appsflyer, and Adjust to analyze data, identify trends, and provide actionable insights to clients.

Skills and requirements:

• 1 year experience in Account Management, Client Success or a related role.
• Basic understanding of the digital advertising industry; familiarity with tools like Appsflyer and Adjust is a plus.
• Proficiency in Excel for data analysis and reporting.
• Exceptional English communication skills (both written and verbal).
• Strong negotiation, problem-solving, and interpersonal skills.
• A solid foundation in programmatic advertising and ad tech concepts (e.g., MMPs, tracking links, postbacks) is a plus
• Proactive, self-motivated, and growth-oriented with excellent organizational and time management skills.
• Comfortable multitasking in a fast-paced environment and working collaboratively with cross-functional teams

 What We Offer

• 🚀 Exciting challenges and opportunities for growth
• ​ Ticket Restaurant 
• ​ Wellbeing and gym membership
• ​ Breakfast, Fruit & Snacks at the office
• ​ Monthly team Events
• ​ Work Anniversary Celebrations
• ​ Gift Cards for special occasions
• ​ Referral Program 
• 💻 Hybrid work format, combining remote and in-office work twice a week