Client Experience Intern

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

Our employees' knowledge and expertise is vital in helping companies expand into new markets and establish a global presence.

• Intern will work alongside TransPerfect's Client Experience (CX) Team to support functions and tasks, such as
• Monitor TransPerfect's client survey line, identify constructive feedback, and escalate internally to Sales
• Manage/track feedback data on a global level using various tools such as SharePoint, Excel, or Tableau
• Collaborate with the Sales team in monthly trainings and contribute to improving customer relationships
• Assist CX team with outreach, join client calls, and field positive testimonials for ServiceHighligths report
• Survey clients for strategic initiatives, track feedback data and report findings to CX management
• Design internal, quarterly report - which provides customer satisfaction data and highlights TransPerfect's
• strengths/weaknesses to the global Sales team (500+ employees)
• Assist in n creating positive experiences and WOW'ing clients who work in the B2B space.

Who We Are Looking For:

Your experience includes:

• Desire to work in customer care with a passion for creating positive experiences.
• Excellent written and verbal English communication skills
• Exceptional problem-solving skills and analytical skills.
• Strong interpersonal skills and desire to work with and learn from diverse groups/people/concepts. motivated, responsible, works well under pressure and has sense of urgency.
• Self Effective time management and high adaptability.

Why TransPerfect:

For more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.