Client Engagement Executive with English and Romanian

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a “Best Workplace for Women” for the past 3 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s first year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

What to expect from the role?

The Client Engagement Executive with English and Romanian is a strong administrator with excellent organizational and written communication skills. The successful candidate works extensively with the Client Engagement teams to manage client tickets and back office tasks assigned according to set SLAs and processes. A focus to always strive to exceed client expectations.

Working shift: Monday - Friday, 09:00 - 17:30

Responsibilities include:

• Manage and execute on incoming client tickets allocated for action.
• Manage the configuration of Data Base of company information, pricing, bank details and any other relevant information.
• Manage the pre-population of forms and creation of document binders using Adobe Professional.
• Support on completion of CORE upon approval of line manager.
• Keeping management informed of performance by providing weekly reports as agreed
• Work towards achieving set KPIs associated with the above functions
• Carry out other team support related duties as assigned by the line manager
• Responsibilities include managing queries from SMB clients and to manage deadline requirements for these clients

What we expect:

• Fluency in English and Romanian, verbally and written is a requirement.
• You are ambitious, organized and you enjoy a process driven approach to tasks;
• You work well independently with a strong sense of how to prioritize in a fast paced environment.
• The successful candidate shall have excellent attention to detail;
• Good commercial acumen in identifying potential issues before they occur;
• Experience in B2B client communications is an advantage;
• Ability to relay urgency in a convincing, friendly and patient manner;
• Excellent team player;
• Experience in working with Microsoft package advantageous.

At Taxback International, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Flexible Working Policy with a combination of remote and office working
• Multisport Cards
• 22 Annual Leave Days for all employees plus additional days with length of service
• Lifework days: ½ day each quarter to get your life work done
• Additional Health Insurance including dental and vision care
• Team Buildings & Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, theatres, restaurants
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• CluneTech Life – corporate wellness program
• Monthly Food Vuchers
• Company Paid Trainings & Learning Accounts
• #OneTeam Awards and Annual Employee of the Year Awards
• Milestone Recognition Program
• Free Sports: Football, Tennis, Volleyball
• Employee Assistance Program
• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!
• Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one
• Compassionate Leave for pets: up to 2 days
• 5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)

We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

At Taxback International, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.