Client Due Diligence Specialist

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience.  You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.  

As a Client Due Diligence Specialist you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.  

Job Description 

The candidate will be assigned to the AMLCDD team which focuses on ensuring that Customer Due Diligence, KYC and Transaction monitoring for the retail business clients are carried out in a timely and accurate manner, within the policies as established by the regulatory bodies and internal guideline.

The Role Responsibility: 

• Preparation of documentation and conduct CDD in a timely manner
• Engage clients and internal stakeholders to facilitate the collections of relevant documents/information in accordance with in-house procedures and local regulations
• Review the documentation requirement and completeness during client interactions
• Handle all client files in accordance with the agreed guidelines for client’s data maintenance
• Ensure high customer service satisfaction by meeting or exceeding expectation through the implementation of service level agreement and standards
• Review of Desktop Operating Instructions on a periodic basis
• Handling of audit matters
• Working closely with Financial Crime Compliance Team/Tech/Vendor etc on new system configurations and testing (where required) to ensure smooth implementation.
• Co-supervision and training of onshore and offshore new/existing staff on systems and guidelines under the purview of AMLCDD.
• Actively engage the teams in regular discussions to drive operational efficiency and knowledge sharing.
• Perform approval role in reviewing high risk CDD onboarding and KYC review documents
• Identification of red flags and submission of Internal Suspicious Reports (STRs)
• Maintain an open channel of communication with other stakeholders particularly Financial Crime Compliance Team, product/ process, risk and operations teams to address any issues.
• Support AMLCDD Lead in managing the team, vendors, operational planning and monthly report to management
• Handle other ad-hoc duties as assigned by AMLCDD Lead and Management

Compliance

• Ensure compliance with the standards and regulatory requirements, including those pertaining to Money Laundering, Sanctions Compliance and KYC.
• Participate in and/or support the Bank's effort in combating money-laundering activities.

Key Stakeholders

• Head of Core Operations
• Functional Partners including Risk, Compliance, HR, Legal, Audit, Product team etc.
• Relevant outsourcing teams

Role Specific Technical Competencies:

Skill

Target proficiency level

KYC Analytical skills

Advanced

Transaction Monitoring Analytical skills

Intermediate

Name Screening Risk Assessment

Advanced

Our Ideal Candidate: 

• 2-3 years of AML/CDD/Transaction Monitoring experience in financial services.
• Robust written and verbal communication skills.
• Strong stakeholder management skills.
• Independent self-starter with a strong positive mindset and self-motivation ability
• Excellent knowledge of MS Office - Microsoft PowerPoint, Word, and Excel a must.

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Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are. 😊

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.