Client Development Manager

Company Description

Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more. 

Did you know that Epsilon: 

• Created the first ever travel rewards program for PanAm Airlines? 

• Built Apple’s first CRM database? 

• Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more? 

• Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors? 

Job Description

We are looking for a Client Development Manager to join our sales team in Colombia reporting directly to the Senior Director, Sales - ROLA. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients. 

Responsibilities:

• Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships. 
• Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. 
• Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. 
• Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. 
• Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. 
• Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. 
• Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. 

Qualifications

• 5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies. 
• Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth. 
• Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention. 
• Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams. 
• Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments. 
• Self-motivated and results-driven, with a focus on surpassing performance targets. 
• Proficient in English for business discussions and correspondence at an intermediate level. 
• Experience with CRM software is advantageous, showcasing efficiency and technology utilization. 

Additional Information

We offer: 

• Being part of a leading team in an industry in full growth and with great international projection.
• Work modality: hybrid
• Holidays:15 days
• Medical insurance 
• Training and Development Programs
• Language training (English and/or Portuguese)

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