Client Analytics Manager

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

About this team and role:

 Mozilla/Anonym is a leading provider of private digital advertising solutions, specializing in providing private measurement, targeting, and optimization services to drive client success and ROI. As a Client Analytics Manager at Mozilla/Anonym, you will be responsible for managing client relationships and engagements to deliver private advertising solutions. You will collaborate closely with internal teams and clients to ensure alignment on project goals, data and delivery specifications, and delivery of services.

What you’ll do:

• Conduct Kick-off Meetings: Initiate and lead kick-off meetings with clients and internal teams to establish project objectives, timelines, and deliverables. Coordinate and document Legal, Data Security, Measurement study and other workstreams. Ensure alignment on scope, expectations, and success metrics.
• Develop Configuration Documents: Create detailed configuration documents outlining data integration requirements, data flows, and interim and final delivery dates. Assist with feasibility calculations (including power tests for lift studies). Align configurations with both publishers and advertisers to ensure seamless data flow and accurate reporting.
• Data Integration Management: Oversee data integration processes by managing internal production documentation. Coordinate data integration meetings and address client inquiries regarding customization and scenario-specific requirements.
• Regular Check-ins and Status Meetings: Maintain ongoing communication with clients through regular check-ins and status meetings. Proactively address client concerns, gather feedback, and ensure high levels of customer satisfaction.
• Reporting and Delivery: Develop delivery reports, including in PPT, Excel, and Google Docs. Develop comprehensive reports highlighting key performance indicators (KPIs), optimizations, and strategic recommendations.
• Product Management Collaboration: Collaborate with product management teams to provide client feedback and insights for continuous product improvement and development. Act as a bridge between client needs and product enhancements.
• Client Relationship Management: Nurture strong, long-lasting relationships with clients, serving as their primary point of contact for analytics and project management-related inquiries. Advocate for client needs internally while balancing business objectives and technical feasibility.
• Cross-functional Coordination: Work closely with cross-functional teams including sales, executive management, legal, marketing, and engineering and data science teams to ensure seamless execution of client analytics initiatives. Foster a collaborative environment that prioritizes client success and satisfaction.

What you’ll bring:

• Bachelor’s degree in Business Administration, Marketing, with some exposure to or educational background in Data Science, Math, Statistics, or related field.
• Proven experience in client-facing roles within digital advertising, analytics, or marketing technology sectors.
• Strong analytical skills with proficiency in data analysis and interpretation.
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Project management experience with a demonstrated ability to manage multiple projects simultaneously.
• Proficiency in analytics tools.
• Familiarity with advertising platforms (e.g., Google Ads, Facebook Ads) and understanding of digital advertising ecosystem.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment.

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

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Req ID: R2621