Client Account Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What you'll be doing:

• Strategic support and development of the assigned SME EMEA customer portfolio
• Active customer relationship management, both domestic and abroad as well as continuous exchange
• Needs assessment and avoidance of RfPs at headquarter level or at the local level based on the portfolio
• Preparation of offers and contract negotiations
• Advising and supporting customers in the management and implementation of their T&E programs including online business
• Consulting and distribution of solutions and additional services (i.e. M&E, consulting services etc.)
• Customer analysis and increase of profitability as well as responsibility for billing
• Regular customer reviews and derivations of recommendations for the optimization of the T&E program 
• Implementation and achievement of quantitative and qualitative goals
• Continuous collaboration and coordination with the Traveler Care team and other departments like finance, M&E, Marketing, Human Resources, Implementation, etc.
• Deepening and ensuring the customer relationship across different hierarchical levels and departments. Targeted and proactive support of these levels
• Support with regular surveys as well as Net Promoter Score
• Implementation and delivery of international or local project work
• Collection, maintenance and updating of customer data in the CMS (Customer Management System)

What we need from you:

• Apprenticeship in the commercial / business administration area
• Fluent in spoken and written German & English, French is an asset
• Travel industry and sales experience is essential. International experience is an advantage
• Openness and willingness to learn towards the company and the customer
• Strong conflict and communication skills and high social competence
• Independent, goal- and team-oriented thinking as well as good analytical and conceptual skills
• High willingness to deal with numbers and their interpretation
• Very good knowledge of modern means of communication (i.e. video conferencing incl. presentation)
• Very binding and reliable manner in spoken and written form
• Process-oriented thinking and acting considering the relevant internal coherences
• Resilience and flexibility in changing and new situations
• Willingness to travel
• Communicative, convincing personality, sovereign attitude and binding nature

Location

Germany

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!