We are seeking a Client Account Associate who is committed to delivering outstanding customer service and building long lasting relationships with our clients.
As a Client Account Associate, you will be an integral part of our team, providing face to face customer service support and ensuring that each client receives the highest level of care and attention. This is a great opportunity for someone who's passionate about customer service and eager to make a positive impact in a fast paced environment. Apply today and join our Client Account Associate team!
You will be responsible for delivering exceptional customer service through face to face customer service interactions. As a Client Account Associate, you’ll assist clients with inquiries, resolve issues, and help maintain strong client relationships to ensure their satisfaction with our products and services.
Key Responsibilities as a Client Account Associate:
- Provide customer service by responding to client inquiries face to face, ensuring their needs are met with professionalism and care.
- Handle client issues with a focus on finding effective solutions through face to face customer service interactions and follow up communication.
- Support clients through the onboarding process, offering guidance and assistance to help them fully understand and utilize our services.
- Troubleshoot and resolve client issues, ensuring satisfaction while maintaining a high standard of customer service.
- Participate in daily morning meetings with fellow Client Support Associates to strategize and exchange feedback.
Key Requirements as a Client Account Associate:
- High School Diploma or equivalent.
- Previous experience in customer service, particularly in face to face or retail environments.
- Strong interpersonal and communication skills to provide excellent customer service and resolve any client issues effectively.
- A reliable car and the ability to travel to various field locations as needed.
- Ability to manage multiple tasks and responsibilities in a fast paced environment.
- Able to remain on your feet for extended periods of time.
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What We Do
We believe that connecting buyers to new products needs a personal touch. This is why, at Third Coast, we apply the latest direct marketing techniques with the brands that we represent. We shape ourselves around customers and are fueled by our ambition to get sustainable market growth for the clients' brands and businesses.
Better consumer engagement
At Third Coast, we have a dedicated team of people who understand the clients' products and find exciting ways to promote them. Our firm consists of experienced professionals, like our CEO, Dana who has over six years of experience in Sales and Direct Marketing, where she has run events in major retailers across the country. When you join our team, know that our expert leaders will continuously raise the bar for excellence by giving continuous training and development. If you want to work with and learn from the best in the business, then this is the right place for you.
Partnership with Nestle's ReadyRefresh
During this unprecedented time, we want to do whatever we can to enhance the quality of life and contribute to a healthier tomorrow. Therefore, at Third Coast, we have collaborated with Nestle's ReadyRefresh initiative, where its mission is to supply free water bottles to nurses, doctors, police officers, firefighters, baristas and many other customers along their routes working in essential services.
Our partnership with ReadyRefresh is aimed at lifting the communities where we live and operate. We have tried our best to keep people safe at home by giving them an option to place limitless orders. We have also implemented contactless delivery to minimize the interaction. Even at work, we encourage our team to wear masks, maintain social distancing and use sanitizers for the safety of health during the COVID-19 pandemic.
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