Claims Team Leader

Do you have a Claims or Legal background and are looking to develop your career working for a people powered, forward thinking insurance business?
Have you led teams before?
Come and help us provide an outstanding legal expenses claims handling service to our clients here at Markel as a Claims Team Leader
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!

The opportunity:

It’s an exciting time to join Markel as our business grows, and we have a great new role for a Claims Team Leader to join our BTE/Legal Expenses Claims Team based in either our Manchester or Croydon offices. We can offer hybrid working 3-4 days in the office / 1-2 days working from home and offer a great starting salary plus annual bonus along with a great benefits package. The Before The Event / Legal Expenses Claims team deal with assessing and handling indemnity provided to policyholders for the purpose of pursuing/defending a range of legal action, including employment, property and contractual dispute and fitness to practise investigations.

What you’ll be doing:

• Lead, run and develop a team of claims handlers using the best process including regular 1-2-1s and catch up meetings

• Support the Claims Manager and other senior leaders in the development and promotion of the legal expenses claims team

• Responsible for oversight of all claims handled by the legal expenses claims team to include monitoring and overseeing the progress of individual team members’ objectives set by the Claims Manager 

• Ensure that all claims handled by the legal expenses team are handled in a proactive manner and in accordance with the claims philosophy

• Take full responsibility and accountability for your workload of claims covering the varied classes of business handled by the legal expenses claims team

• Be able to prioritise work, have good time management skills and be able to work to deadlines to see claims through to final settlement in a proactive manner

• Have a detailed knowledge of policy wordings and their application for all the varied classes of business handled by the legal expenses claims team

• Support the Claims Manager in the oversight of the external service providers and TPAs used by the legal expenses claims team and maximise the effectiveness of who we use

• Ensure good and regular lines of communication exist with key brokers and that relationships are maintained 

• Act on feedback on claims service and address any problems quickly (and raise if needed)

• Contribute to claims team projects as required by the Claims Manager

Our must haves:

• Proven leadership capability, or demonstrate the ability to lead a team

• Have either legal qualifications or will be a claims' practitioner with relevant experience including studying towards or having a real desire to study towards CII qualifications (fully funded & supported by Markel)

• Good Microsoft Office skills, including Word, Excel, Access and Outlook and must become fully competent with our in-house systems

• Excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load

• Strong written and oral communication skills

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.