Claims Team Leader - Hire Monitoring

Job Title: Claims Team Leader – Hire Monitoring

Location: Leicester (Hybrid) One day a week in the office

Working Hours: Monday to Friday, 09:00am – 17:00pm

Welcome to Hastings Direct – Insurer Services

We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.   

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.    

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.  

Role overview:

We have a fantastic opportunity for a passionate and dynamic Leader to join our Claims Hire Monitoring team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers.

As a leader within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on efficiently creating positive customer journeys and making intelligent commercial decisions.

Job details – you’ll need to have demonstrable experience in: 

• Ensuring your team is achieving all quality and customer outcomes and satisfying customers in each and every interaction

• Embedding a coaching and performance management culture within your team, creating the time, space and confidence for your team to go above and beyond for the customer

• Ensuring that the operational goals of your department are met, with an oversight of customer delivery metrics and colleagues adherence to plan

• Reducing inbound contact by delivering an effective case management strategy

• Improving net promoter scores across all aspects of the claim journey

• Shared accountability for the reduction in hire durations and indemnity spend reduction across Intervention

Essential skills we would love you to have:    

• Strong leadership and coaching skills – able to show experience of leading an operational team

• Ability to work collaboratively with stakeholders, with good influencing ability and outstanding interpersonal and communication skills

• Track record of building high levels of engagement to deliver exceptional customer and colleague outcomes

The interview process:

Our interview process involves the below:   

• Recruiter screening call   

• 1st stage interview with hiring leader 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. 

Benefits: In addition to a competitive salary you will also receive… 

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail 

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus 

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support 

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

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At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

02/05/2025