About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit www.fwd.com
About FWD Life Philippines
FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.
For more information, please visit fwd.com.ph.
1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital
2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent
To deliver the desired customer experience overall management of positive claims experience journey for claimants and beneficiaries, ensuring the right services within expected service level standard from claim notification to communication of decision.
1. Service Functions. Manage the delivery of Customer Connect Services Claims related functions covering claims admin and group claims processing.
Key functions include:
- Trained in incontestable individual and group claims handling.
- Prompt and accurate processing of claims
- Reviewing and verifying accuracy on insurance claims applications and records ensuring that all requirements are met.
- Ensuring accuracy and prompt delivery when processing claims based on the policy owners contract and set claims guidelines.
- Promptly communicate to the claimants and brokers regarding claim cases
- Timely submission of claims reports
Manage efficiently all assigned claims admin tasks and case processing to ensure desired claim experience is delivered to customers within target TAT.
2. Documentation and Special Projects. Provide support on an ad hoc basis preparation of admin and statistical reports, including UAT testing in claims related project or assignments.
Performs other responsibilities and duties periodically assigned to help meet operational related requirements.
Qualifications:
- Must be college graduate; business-related or pre-med course preferred.
- With atleast 2 years experience working in insurance back office operations is required.
- Knowledgeable in Microsoft Office and good written / verbal communication skills.
Privacy Notice
Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.
FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.
When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
What We Do
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience
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