A Customer Service Professional position requiring creativity, empathy, interpersonal skills and a strong desire to assist customers.
Provides prompt claim investigation, evaluation and settlement or denial of claims with moderate to highly complex exposures. Provides empathy and understanding to customers that may be upset or frustrated. Authorizes payments in accordance with assigned authority limit. Documents claim files with all pertinent information and disposition. Fully experienced claims handler. Responsible for handling claims having complex negligence, compensability, damage and coverage issues. May handle claims requiring litigation and is accumulating expertise in specified jurisdictional areas. May be required to attend mediation, hearings, settlement conferences and trials.
This position will be seated in Sentry's Edwardsville, IL office location.
What You’ll Do:
As a Senior Claims Representative with Sentry, you'll provide superior customer service by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages. In addition, you will:
-
Negotiate the settlement of property damage claims with claimants and their legal counsel
-
Handle a caseload of litigated and non-litigated files from inception to closure
-
Review coverage forms and contracts to interpret applicable coverage then communicate the analysis to our customers
-
Evaluate the facts and develop and execute plans to resolve property damage claims
-
Exercise sound independent judgment within assigned authority limits, and escalate matters as appropriate
-
Document all decisions, correspondence, reports, and discussions
What it Takes:
-
Bachelor’s degree or related experience
-
5 years of related work experience
-
Thorough knowledge of insurance policies and coverages, claim payment procedures, insurance regulations, and legal terminology
-
Knowledge of horticultural growing business is highly preferred
-
Knowledge of commercial property claims handling is highly preferred
-
Analytical skills to review, exercise judgment, and evaluate claims to make sound decisions
-
Ability to review and interpret complex and detailed documents
-
Effective oral and written communication skills
-
Ability to maintain confidential information
-
Effective computer and math skills beneficial
What You'll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.
-
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
-
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
-
Meal Subsidy available for associates who report to an office.
-
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
-
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
-
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
-
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
-
Well-being and Employee Assistance programs
-
Sentry Foundation gift matching program to encourage charitable giving.
About Sentry:
We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Joe Larsen
Talent Acquisition Specialist
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
What We Do
Your business. Your employees. Your peace of mind. At Sentry, we understand what matters most to you. Because we’ve been there ourselves. We got our start in 1904, when members of the Wisconsin Retail Hardware Association formed their own insurance company. Establishing the company gave members strength in numbers, but it was the true strength of personalized service and Midwestern roots that became hallmarks of the Sentry name.
Today, we’ve grown to become a member of one of the largest and most financially secure insurance groups in the country by never forgetting where we came from. Perhaps that’s why many of our customers have been with us for decades.
And we can be there for you.
Our customers work in a wide range of industries, including transportation, manufacturing, metalworking, construction, auto dealerships, and more. From 401(k) plans and general liability to commercial property and workers’ compensation, we offer the insurance products that can help protect your business and your employees.
Our Stevens Point headquarters is the flagship of our business, which is supported by field offices strategically located throughout the United States. With more than $22.9 billion in assets, a $7.5 billion* policyholder surplus, and an A+ (superior) rating from AM Best,** the industry’s leading rating authority, we continue providing peace of mind.
One conversation at a time.
To learn more about us, the industries we serve, and the products we offer, visit sentry.com.
The content provided here is for informational purposes only: https://www.sentry.com/footer/legal-disclaimer.
*Assets and policyholder surplus are as of December 31, 2022, and represent the aggregate total for all members of the Sentry Insurance Group and are not reflective of any individual underwriting company.
**Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2023. For details about AM Best’s rating scale, see ambest.com/ratings/guide.pdf.
