Claims Representative - Occupational Accident

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American’s Trucking Division is a leading provider of insurance products for the long-haul trucking industry and specializes in service to Owner-Operators. Our focus on trucking started in the early 1990s with the development of a trucking Physical Damage policy. Since then, it has evolved to include a complete suite of products and services supporting the independent contractor including Physical Damage, Non-Trucking Liability, Occupational Accident, Contingent Liability, our signature Rig Ready® repair service, Deductible Buyback and TruXpro®, which includes downtime and rental reimbursement. Our experienced team is dedicated entirely to trucking, all day, every day. This niche expertise allows us to provide the products drivers need and the service they deserve to get them back on the road faster. ​

http://www.greatamericaninsurancegroup.com/about-us/business-operations/division/trucking

The Trucking Division is looking for a Claims Representative to join the Occupational Accident Claims team in our Cincinnati, OH office. Candidates with previous claims experience are encouraged to apply!

Essential Job Functions and Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.

• Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.

• Determines and may negotiate appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.

• Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.

• May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner.

• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.

• Performs other duties as assigned.

Job Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.

• Generally, a minimum of 6 months of experience in property and casualty claims handling. Continuing progress toward and/or the completion of a professional designation preferred, such as Associate in Claims (AIC).

• Works within specific limits and authority on assignments of moderate technical complexity and coordination.

• Demonstrates functional analytical, negotiation, and problem-solving skills.

• Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.

• Develops and maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.

• Strong interpersonal and communication skills with the ability to build relationships and handle negotiations. Proven ability to handle confidential information with discretion.

This job is non-exempt in California and Washington

Business Unit:

Trucking

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.