An entry-level Claims Customer Service position requiring a learning nature, empathy and interpersonal skills along with a strong desire to assist customers.
Provides prompt investigation, processing and settlement of claims with minor exposures. Requires the explanation of the claims process to customers. Generates payments in accordance with assigned authority limit. Documents all activities and pertinent information in applicable claim system. Responsible for handling claims that require learning of basic claim skills relating to fact of loss investigations, compensability and damages such as material damage and medical bill processing. Entry-level role for associates who are new to claims or who have limited insurance knowledge and / or customer service experience.
This position will be located out of our Goldsboro, NC office.
What You’ll Do:
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Verify that our customers have coverage
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Investigate and gather information about claims by contacting all parties involved
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Accurately document all decisions, correspondences, reports, and discussions
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Gain experience in determining liability and setting reserves
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Evaluate your investigations to make decisions about the claims
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Learn about determining if subrogation exists and taking steps necessary for recovery
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Resolve claims in the best interests of the insured, the claimant, and Sentry
What it Takes:
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Bachelors Degree or equivalent experience
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0-2 years of related work experience
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Prior knowledge of underwriting systems and/or various software applications beneficial
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Completed insurance courses related to property and casualty insurance, such as IIA and CPCU beneficial
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Excellent verbal, written and interpersonal communication skills along with analytical and mathematical skills
What You'll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.
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Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
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Generous Paid-Time Off plan for you to enjoy time out of the office.
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401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
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Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
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Extensive Work-Life Resources to lend a helping hand.
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Sentry Foundation gift matching program to encourage charitable giving.
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Continue your education and career development through Sentry University (SentryU).
About Sentry:
We take great pride in making Forbes’ list of America’s Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Shea Supa
Talent Acquisition Specialist
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
What We Do
Your business. Your employees. Your peace of mind. At Sentry, we understand what matters most to you. Because we’ve been there ourselves. We got our start in 1904, when members of the Wisconsin Retail Hardware Association formed their own insurance company. Establishing the company gave members strength in numbers, but it was the true strength of personalized service and Midwestern roots that became hallmarks of the Sentry name.
Today, we’ve grown to become a member of one of the largest and most financially secure insurance groups in the country by never forgetting where we came from. Perhaps that’s why many of our customers have been with us for decades.
And we can be there for you.
Our customers work in a wide range of industries, including transportation, manufacturing, metalworking, construction, auto dealerships, and more. From 401(k) plans and general liability to commercial property and workers’ compensation, we offer the insurance products that can help protect your business and your employees.
Our Stevens Point headquarters is the flagship of our business, which is supported by field offices strategically located throughout the United States. With more than $22.9 billion in assets, a $7.5 billion* policyholder surplus, and an A+ (superior) rating from AM Best,** the industry’s leading rating authority, we continue providing peace of mind.
One conversation at a time.
To learn more about us, the industries we serve, and the products we offer, visit sentry.com.
The content provided here is for informational purposes only: https://www.sentry.com/footer/legal-disclaimer.
*Assets and policyholder surplus are as of December 31, 2022, and represent the aggregate total for all members of the Sentry Insurance Group and are not reflective of any individual underwriting company.
**Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2023. For details about AM Best’s rating scale, see ambest.com/ratings/guide.pdf.
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