At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Reporting to Director, National Auto Claims, the Claim Assistant, Salvage handles many tasks to support Claim Advisors, including but not limited to setting up and assigning claims, requesting reports, issuing payments and recoveries, and using multiple software.
Accountability:
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Provide superior customer service experience for Claim Advisors of all levels
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Collaborate within the Operations team and Claim Advisors
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Provide on the job training for team members as requested by manager
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Proactively manage day-to-day priorities, balancing new assignments with active tasks
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Act as back up to other Claim Assistants
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General office duties
Qualifications and Experience:
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Minimum high school education or equivalent
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Customer service experience is required
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Commitment to providing outstanding customer service
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Proficient keyboard skills and computer literacy
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Excellent verbal and written communication skills
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Ability to collaborate with peers and subordinates to reach goals
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Highly motivated and able to work well independently
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Enrollment in CIP designation is an asset.
#LI-KT1
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
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What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities
