City Associate Kupang

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team

The Bali Nusra Region Operations team is a longstanding team responsible for growing demand and securing supply in Bali and Nusa Tenggara region. We make an impact by maintaining and growing specific customer segments on Grab Transport and Delivery Services. Our team is made up of an operational team and commercial team. If you are looking for an environment full of rewarding learning, then you should join our team!

Get to know the role

We are looking for City Associate Kupang to help the Region Operations Head execute the right strategy to win the market and shape ideal supply demand equilibrium while growing our business with Humility, Honor, Heart, and Hunger. We believe a successful candidate has passion in operations, sales, and problem solving, if you believe you have what it takes then we'd love to hear from you either way. You will be based in Kupang and report to the Region Operations Head.

The Critical Tasks You Will Perform

• Execute operational strategy in the city level in both mobility and deliveries services
• Partner with Marketing team to execute demand generation plan
• Problem solving to ensure operational excellence
• Manage Grab Driver Partners lifecycle management, from the driver acquisition to the driver engagement activity
• Project management (breakdown problem, finding the hypotheses, test the hypotheses, shepherd project until end of implementation, and ensuring the results are sustainable)
• Collaborate with various expert teams to roll out effective products/services
• Initiate, collaborate, and manage various projects and activities to increase demand and supply shaping with related stakeholders

Qualifications

What Essential Skills You Will Need

• Min. 2 years experience in relevant work in city management or in the field of sales/revenue generator
• You have strong written, oral, and presentation communication skills, and the ability to adjust and guide discussions at multiple management levels
• You understand Kupang market landscape and have interest in carrying out off-ground activities (including external stakeholder engagement, event organization, and survey arrangements)
• You are knowledgeable in business process management, identifying, assessing, and controlling risk, and successful initiatives execution
• You are experienced in Microsoft Excel/Google Sheet user with strong analytical thinking
• You are knowledgeable of online transportation and delivery business

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.