Circuit Manager

Circuit Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus is to help the organization technically transform is current services by leading edge technology insertions. To accomplish this, we are charges with development of new designs, its implementation, and operation of the new and or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization, for our (LANs), wide area networks (WAN), unified communication (UC), Video telecommunication and Streaming services.  
Responsibilities:

As a Circuit Manager, you'll be challenged with enterprise support problems where you will coordinate with other NOC, operational and engineering staff to enhance network operations. You will coordinate the establishment and oversee the management and maintenance of communication circuits. You are expected as one of experienced network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.

The Circuit Manager will be responsible for: 

• Ensuring the proper functioning and maintenance of communication circuits used for network operations.

• Coordinating with various teams and agencies to meet circuit requirements and resolve any issues that arise.

• Monitoring circuit performance and usage to ensure optimal operation and security.

• Identifying and addressing any problems with communication circuits to minimize downtime and maintain reliable communication channels.

• Drafting Standard Operating Procedures (SOP) for network operations.

• Troubleshooting systems failures and accessibility problems within the network to our services.

• Supporting new/enhanced network implementation, installation, and technical refresh projects within a site or locale.

• Working independently with some supervision.  

• Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.

• Experience with network administration ticket resolution.

  • Support Network ticket closure across Network OPS staff to include:

    • Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) 

  • Use administrative access to the network to provision new switches, router, VLANs and Crypto.

  • Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. 

  • Routing Service Requests to the appropriate organization required for incident resolution.

  • Performs root cause analyses.

  • Completes problem resolutions associated with incident ticket(s)

• May configure, deploy, manage, and maintain monitoring systems used by the technicians to ensure availability and overall performance of system and services. 

Qualifications:
Required: 

• Bachelor’s Degree and 5+ years of relevant experience

• IAT II certification

• TS/SCI security clearance with ability to obtain a polygraph 

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$78,700 - $165,300

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.