Chief Administrative Office - Listening & Insights Lead

Job Description
Shape the future of our world class workplace at JPMorganChase with feedback and data.
As a Listening & Insights Lead in the Chief Administrative Office (CAO), you will develop and drive the strategy for collecting and analyzing employee feedback on key products that touch the employee experience, including: workplace services, purchase & pay, and travel & expense. You will partner closely with the Employee Experience organization to define a robust listening approach tailored to the needs of our CAO products while also aligned to new & developing firmwide guidelines. You will work closely with our CAO product managers, providing them with the data, insights, & recommendations to implement improvements that will have the greatest impact on the employee experience.
The Listening & Insights team is part of the CAO Product & Portfolio Management Group which leads critical initiatives across the CAO. The group's remit includes driving the CAO's product transformation and providing centralized support to the CAO products on change, communications, project & product management practices, listening, and insights. The group also oversees the organization's $40MM+ change the bank investment budget and integration of firmwide acquisitions into CAO processes. You will be part of this powerhouse organization supporting and interacting with every part of the CAO.
The Chief Administrative Office supports JPMorgan Chase's businesses in 60 countries including dining services, conference spaces, mail, print and shipping, real estate, security, suppliers, travel, expense, and other strategic initiatives. Our team influences the future of work and the everyday experience of every client and employee across the firm.
Job responsibilities:

• Design and implement strategy to gather employee feedback on CAO products through both active methods (e.g., surveys) and passive data sources (e.g., sensor data).
• Utilize analytical tools and methods to identify trends / patterns and test hypotheses about what impacts the employee experience for CAO product.
• Work with Employee Experience leaders to align the CAO listening strategy to firmwide guidelines, leverage firmwide listening platforms (e.g., Qualtrics) and analytical tools to their full potential, and coordinate with listening programs across the corporate functions to optimize employee touchpoints.
• Partner with CAO product managers to become a trusted advisor providing data-driven guidance and recommendations that is actively utilized to prioritize and shape product roadmaps.
• Develop clear and impactful presentations, briefs, and reports for different audiences across the organization with the appropriate level detail and insights.
• Build and coach a team of analytics and operations leaders to scale the operating model to all 20+ CAO products.

Required qualifications, capabilities, and skills:

• 12+ years of relevant industry experience, through a combination of Project Management and /or Data Analytics roles.
• Proven track record designing and implementing a large-scale feedback program to capture user voice & sentiments. Experience in Qualtrics or other surveying platforms.
• Experience extracting / aggregating data and performing employee data analysis and storytelling, leveraging Alteryx, Tableau, or other analytics software.
• Very strong organizational skills, including planning, time management, coordinating resources and meeting deadlines.
• Excellent communication, influencing and negotiation skills with the ability to establish and communicate the strategic vision and complex ideas to all levels of the organization.
• Professionalism, sensitivity, discretion, and sound decision-making skills, with the ability to interact at senior executive level.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.