Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Chef d'équipe, Gestion des commandes des opérations de vente au détail
En plus des responsabilités de traitement des commandes, le rôle de chef d'équipe comprend une combinaison de fonctions de vérification, de leadership et de soutien pour assurer le fonctionnement efficace de l'équipe de service à la clientèle et l'amélioration continue des processus nécessaires pour réduire les coûts et améliorer les niveaux de service. Ce rôle est une porte d'entrée vers les postes de gestion au sein du Ministère.
- Assurance et surveillance de la qualité :
- Effectuer des vérifications ponctuelles des tâches de RSE pour en assurer l'exactitude et l'exhaustivité.
- Examinez quotidiennement le dossier de commande, y compris les unités BOL, l'état des expéditions, l'acheminement et les écarts d'inventaire.
- Surveiller les réponses par courriel pour s'assurer que toutes les demandes sont traitées dans les délais impartis.
- Gérez la conformité des transporteurs en envoyant les données requises aux détaillants sur une base hebdomadaire.
- Passez en revue les rapports de bordereau WHS pour vérifier l'exactitude et l'exhaustivité.
- Surveiller les dates de rendez-vous pour éviter tout arriéré et assurer un report en temps opportun.
- Valider les expéditions de petits colis et la transmission d'informations sur les transporteurs.
- Veiller à ce que les rétrofacturations soient prises en temps opportun à l'approche des dates limites des différends.
- Mettre à jour les procédures opérationnelles normalisées (SOP) et les documents de formation au besoin.
- Réunions hebdomadaires:
- Préparez-vous et dirigez des réunions hebdomadaires de stand-up.
- Documenter les procès-verbaux des réunions et les mesures de suivi à distribuer.
- Formation et développement :
- Jouer un rôle actif dans l'intégration et la formation des nouveaux employés.
- Participer à la conception et à la prestation de « remises à jour » de formation à l'équipe tous les 6 mois (MBI, Omali, QV, HighRadius, Excel).
- Fournir de la formation et des conseils aux membres de l'équipe avec des activités quotidiennes au besoin.
- Gestion des escalations:
- Aider l'équipe à résoudre les escalades et les problèmes complexes.
- Projections de l'entrepôt :
- Collaborer avec d'autres chefs d'équipe et gestionnaires pour générer des projections d'entrepôt deux fois par semaine afin d'assurer une allocation efficace des ressources (main-d'œuvre DC, remorques abandonnées, capacité de transport de petits colis, etc.).
- Soutien à la vérification :
- S'assurer que les RSC respectent les délais de vérification et aider à localiser les documents manquants.
Attributs, compétences et exigences :
- Expérience dans le traitement des commandes ou le service client dans l'environnement de vente au détail B2B (de préférence au sein d'Amazon Vendor Central)
- Expérience avec Oracle ERP préféré mais non requis
- Maîtrise de l'espagnol (oral et écrit) préférée mais non requise
- Capacité éprouvée à développer des solutions innovantes pour une productivité accrue
- Axé sur les résultats, axé sur les résultats pour l'équipe et l'entreprise
- Solides compétences interpersonnelles ; capable d'influencer et de diriger efficacement les autres
- Solides compétences Microsoft Excel
- Excellentes compétences en communication écrite et verbale
- Capacité de bien travailler sous pression dans un environnement au rythme rapide
- Multitâche bien organisé et fort ; capable de gérer les priorités
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Team Lead, Retail Operations Order Management
In addition to order processing responsibilities, the Team Lead role involves a combination of oversight, leadership, and support functions to ensure the efficient operation of the customer service team and continuous improvement of processes needed to reduce costs and improve service levels. This role is a gateway to managerial positions within the department.
- Quality Assurance and Oversight:
- Conduct spot checks on CSR tasks to ensure accuracy and completeness.
- Review order file daily including BOL units, shipment statuses, routing, and inventory discrepancies.
- Monitor email responses to ensure all inquiries are addressed within the designated timeframe.
- Manage carrier compliance by sending required data to retailers on a weekly basis.
- Review WHS pick slip reports for accuracy and completeness.
- Monitor appointment dates to prevent backlog and ensure timely rescheduling.
- Validate small parcel shipments and carrier information transmission.
- Ensure timely actioning of chargebacks nearing dispute deadlines.
- Update Standard Operating Procedures (SOP) and training documents as needed.
- Weekly Stand-Up Meetings:
- Prepare for and lead weekly stand-up meetings.
- Document meeting minutes and action items for distribution.
- Training and Development:
- Play active role in on-boarding and training new hires.
- Participate in designing and delivering training “refreshers” to team every 6 months (MBI, Omali, QV, HighRadius, Excel).
- Provide training and guidance to team members with daily activities as needed.
- Escalation Handling:
- Assist the team with resolving escalations and complex issues.
- Warehouse Projections:
- Collaborate with other Team Leads and managers to generate warehouse projections twice a week to ensure efficient resource allocation (DC labor, dropped trailers, small parcel carrier capacity, etc).
- Audit Support:
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- Ensure CSRs are meeting audit deadlines and assist in locating missing documents.
Attributes, skills, & requirements:
- Experience in order processing or customer service in B2B retail environment (preferably within AmazonVendor Central)
- Experience with Oracle ERP preferred but not required
- Spanish fluency (oral and written) preferred but not required
- Proven ability to develop innovative solutions for increased productivity
- Results oriented, focused on the outcome for the team and the company
- Strong interpersonal skills; able to effectively influence and lead others
- Strong Microsoft Excel skills
- Excellent communication skills both written and verbal
- Ability to work well under pressure in a fast-paced environment
- Well organized and strong multi-tasker; able to manage priorities
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
- Lead us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT”
Explore SharkNinja:
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
Top Skills
What the Team is Saying
What We Do
SharkNinja redefines fast-paced. Bringing new, complex products to market in new categories every six months is not for the faint of heart. As a result, the talent that comprises our workforce is intelligent, committed, creative, and resilient no matter which department you call home. Everywhere you look here, you see the best of the best.
What makes SharkNinja unique is our method – almost a proprietary intensity – that is shared from top to bottom and produces incredible results. Ours is a winning team that creates the opportunity for anyone to be a winner. It’s a place where we can all (and are expected to) test, fail, learn, win, scale, and do it fast without ego. It’s not easy here by any stretch, but when you see that product that was just a sketch on a slide six months ago and is now on Amazon getting rave reviews, you can’t help but think, ‘Wow, look what we did together.’ If you like that feeling, then SharkNinja might be the place for you.
Why Work With Us
Whether your passion is engineering, designing, marketing, or developing, at SharkNinja you’ll find we’re all about people. We work together to create world-class products that delight our consumers. Building an admired consumer products problem solving engine is hard; we do it better than others by operating differently.
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SharkNinja Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid 3 days a week. Please speak with our recruiting team for specific details on hybrid work.
