Chargeback Associate

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Fraud and Risk Chargeback Associate is responsible for reviewing, analyzing and resolving chargeback disputes efficiently and accurately across the FanDuel Group brands.  Fraud and Risk Chargeback Associates play a key role in mitigating risk and ensure industry leading chargeback performance, compliance and customer support.  Intermediate understanding of the chargeback dispute process is required as well as a basic understanding of existing and emerging Fraud risks within Daily Fantasy Sports, online gaming or related industries.  

THE GAME PLAN
Everyone on our team has a part to play

• Review, analyze and resolve daily chargeback disputes efficiently and accurately.
• Assist with inbound and outbound support; including but limited to banks, processors, customers, merchants and card networks.
• Investigate chargeback claims and compile evidence to either support or oppose a claim through the reimbursement process.
• Assist with basic account review and resolution; including but not limited to status changes, payment refunds as well as the debiting or crediting of funds. 
• Collaborate with internal and external teams to maximize debt recovery and team efficiency.

THE STATS
What we're looking for in our next teammate

• 1+ years of chargeback resolution experience in Daily Fantasy Sports, online gaming or related industries preferred.
• 1+ years of fraud experience in Daily Fantasy Sports, online gaming or related industries preferred.
• Bachelor’s degree in business related field preferred.
• Intermediate understanding of the chargeback workflow, bank and payment operations, payment processors, industry trends and best practices.
• Intermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channels operating rules.
• Basic knowledge of common fraud-prevention strategies and systems.
• Strong communication, organizational and analytical skills. 
• Availability to work flexible hours that include nights and weekends.
• Passion for sports and/or gaming industry a plus.
• Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Career and professional development resources to help you refine your game plan for owning and driving your career and development
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable hourly range for this position is $22.12 - $30.14 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

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