Chargeback analyst, Bulgaria

Job Responsibilities:

• Oversee operational support on all aspects of issuing and acquiring chargebacks;
• Appropriate escalation of bad debt incidents relating to issuing and acquiring chargebacks;
• Ensure streamlined approach is implemented and maintained within the team;
• All team members cross trained to work at a high standard;
• Ensure adequate processes in place to identify risks and make recommendations to effectively manage and enhance recovery of bad debt relating to acquiring and issuing chargebacks;
• Assist in strategic development of the team, proactively implementing changes to improve the recoveries process;
• Oversee the investigation of potential technical issues which could result in a loss of representment rights;
• Liaise with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to acquiring and issuing chargebacks;
• Review fraud trends on card deposits and recommend changes to prevent future potential losses;
• Maintain a sound understanding of the bad debt contributors in relation to card deposits;
• Ensure accurate management reporting on both sides - acquiring and issuing
• Enhance automation of current processes through the acquisition of new technologies or improvements to current technologies;
• Establish and maintain effective communication networks with key stakeholders, business partners and peers;
• Act as the key point of escalation for any high-level issues that affect Risk Operations and deal with these escalations in accordance with company policies and procedures;
• Work closely with Risk Management teams- Risk Analytics and Projects team, as well as Risk dedicated product owners;
• Oversee and support risk related projects, suggest and spearhead vendor solution pilots, and co-ordinate initiatives to automate manual processes;
• Escalate appropriately to the attention of the Chargeback analyst cases that relate but are not limited to: Bad debt & bad debt increase; Systems outages or failure; Breach of internal systems; Employee misconduct and failure to comply with company’s policies in place; Others related to potential financial and reputational risks for the company;
• Perform other duties as required as well as adhoc projects - lead and/or participation in business unit projects.

Job Requirements:

• Experience in the field of fintech risk controls is a plus;
• The Chargeback analyst should preferably have basic knowledge of the applicable legislation in the field of fintech business – payment instruments and e-money issuers, etc;
•  The Chargeback analyst must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
• Ability to communicate effectively with people at all levels both inside and outside the Company;
• Strong written and verbal communication skills, excellent organizational skills, decision making skills, effective problem-solving skills, as well as skills to work independently and in team.
• Act with integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in the fintech industry and motivation to occupy the position.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.