Senior Program manager / Chapter Lead

Senior Program Manager / Chapter Lead – Tech ING Netherlands – Payments, Cards & Cash

Location: Amsterdam.

The opportunity

Are you eager to influence the daily lives of more than one million customers? We currently have a vacancy for a skilled Program Manager / Chapter Lead within ING Tech Netherlands, seeking individuals with a passion, ambition, and enthusiasm for both technology and the banking sector.

Who we are

As Tech ING Netherlands we drive sustainable progress for all – powered by technology!

Our purpose is to serve our customers in the best possible way. We want to offer the most effortless and relevant banking experience in the Netherlands. Banking services that simplify payments, facilitate planning, assist in achieving life and business objectives, fostering business growth, promoting ethical conduct, and providing resilience against unforeseen circumstances. Our products and services are built on technology.

The Tech ING Netherlands organization consists of more than 2.000 talented engineers, who are working together over various locations (Netherlands, Romania, India, Philippines) to deliver and own best in class services and applications for our customers. Within Tech ING Netherlands there are the domains: Products; Digital channel; Payments, Cards & Cash, Corebanking & Advisory; Customer & Data. CISO and Architecture are also key and part of the MT of Tech DBNL.

Program manager / Chapter Lead oversees change and coordinates the delivery of complex changes. As part of the Leadership Team within the TECH Payments domain you will play a crucial role. We are seeking an individual to step into the role of Porgram manager / Chapter Lead for the Payments, Cards and Cash domain, possessing extensive expertise in Large (payments) Change programmes, guiding involved IT Integrators and IT Business Analyst, managing local and international collaborations, and implementation of critical business changes.

Roles and Responsibilities

A successful experienced Program manager who is also the Chapter Lead for the IT Integrators and IT Business Analysts

• Creates an awesome atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work.
• Actively aligns with the IT Lead, IT Area Leads and business on the delivery and priority of the work. This alignment and delivery takes place across amongst others the payments chain, savings, digital channels, ING Payment Settlement Services (PSS) and Current Accounts and Savings..
• Uses his/her skills to attract and retain the IT Integrators and IT Business Analysts and create the best engineering and delivery culture in an Agile way of working environment.
• Values engineering craftsmanship and develops craftsmanship of the employees working in their respective area. Provides high-level strategic guidance to the IT Integrators and IT Business Analysts.
• Leads significant transformative initiatives with broad-reaching international effects.
• Oversees the IT budget and staff allocation within the domain of responsibility.
• Promotes creativity and originality, such as by catalyzing internal conferences.
• Ensures adherence to IT risk, security, and compliance commitments.
• Plays a constructive role in enhancing the broader IT organization.
• Understanding of the Payments domain

Program manager / Chapter Lead is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated manager's conduct profile.

This role requires emphasis on the following:

• You are an AWESOME leader, inspiring and energizing.
• You focus on and encourage collaboration, within the team, within ING Netherlands, and internationally
• You drive change, project delivery (our strategy to simplify the landscape and deliver strategic business functionality like iDEAL, EPI, betaalverzoek) as well as drive for, continuous improvement and a high performance culture
• Excellent strategic management / decision taking skills
• Empowering people management style
• Mindset of openness and willingness to try new ways of working
• End-to-end ownership mindset
• A Master’s degree in computer science, or related technical discipline
• Proven expert experience in IT management, preferably in a complex matrix organisation
• Experience in an Agile context
• Strong leadership and people management skills
• Having a continuous improvement mindset
• Are a role model and an ambassador for our culture in cross departments and cross country

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Rewards & benefits

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

Questions?

Contact [email protected] for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.