Chapter Lead- Gen AI Engineering

Chapter Lead – Gen AI Engineering

• You are an engineering leader passionate about Gen AI Engineering.

• We are leading the world in AI ambition within Australia’s largest bank and fintech.

• Together, we will engineer the future of banking with innovative Gen AI engineering solutions!

Do work that matters: 

As we continue our pursuit of NPS +30 we need to transform the way we engage with our customers and colleagues. The Gen AI Domain has been set up to build the tools and capabilities needed within the group tapping into the promise of Generative AI as a key technology to solve those needs.  

This domain will power the creation of Generative AI solutions that will support more personalised experiences for our customers and our people. We must bring a customer first mindset into every decision; every day, whilst taking a holistic change management approach to drive organisational adoption. 

We will enable the broader group to leverage broad Generative AI capabilities through building domain owned platforms and frameworks for use across the bank, such as the Gen.AI Hub.  

We will be incubating new job families required to be able to leverage generative AI, such as Prompt Engineering and AI Knowledge Management as we create new platforms to support this transformation. These new jobs require skills from engineering, business analysis, data science, knowledge management, psychology, sociology and management practice.  

See yourself in our team  

You will lead a team of engineers in respective Chapters that support the Gen AI engineering platforms and services (Platform, Prompt or Knowledge Engineering) that will help build the platforms, tools and services provided by the Gen AI domain to our internal customers. These engineers will also help the users of our services to uplift their own capabilities to be able to effectively use our solutions through co-engineering. 

You will be responsible for the quality of the solutions delivered, working closely with the product owners and chief engineers within the domain. You’ll have the opportunity to take responsibility for thought leadership, people management, capability uplift, continuous improvement, ensuring our crews are inspired to do the engineering work that matters, and that our systems are simpler, faster and more secure to deliver outcomes for our customers and our people!

For the Prompt Engineering and Knowledge Engineering disciplines, you will also be responsible to helping shape what these emerging job families require, and working with the technology leadership teams and AI domain group practice on job pathways. 

We support our people with the flexibility to balance where work is done with a hybrid approach of at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities.

 We are seeking people who:

• Are inspirational engineering leaders with growth mindset - you leverage a powerful combination of technical skill and people leadership, and you have the ability to support and advocate for your teams.  

• Have demonstrable software development experience, willing to learn and jump into the deep end of technical problems and dive into code .

• Can demonstrate a thorough understanding of software design and software development lifecycle.

• Are familiar with emerging tech and methodologies   

• Are confident in defining requirements, architecting, and designing software and code review practices  

• Can leverage both quantitative and qualitative analysis to drive great decision making  

• Have experience in Prompt Engineering / Platform Engineering / Knowledge Engineering disciplines 

Tech skills  

We use a broad range of tools, languages, and frameworks, which means our people managers are technology leaders that will lead, manage, empower and inspire a diverse group of engineering teams with diversified strengths and broad range of skillsets.  

We do not expect you to have managed teams working with all of these skills, but having significant experience and exposure with leading engineering teams that specialise in some of these (or equivalents) will set you up for success in this role. 

• Technical leadership and direct people management  

• Growth mindset, DevSecOps thinking

• Strong coding expertise in Python / TypeScript / C#  

• Prompt Engineering, Machine Learning Engineering, including LLM fine-tuning 

• Gen AI engineering frameworks & tools (e.g. Langchain, Semantic Kernel) 

• Cloud Solution Architecture/Software Development/IaaC (AWS + Azure) 

• Vector/Graph/SQL Databases 

• Non-deterministic automated testing 

• Secure Coding 

• Customer engagement systems 

• Workflow platforms 

Working with us:  

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

**Apply Now to live your best life, by doing your best work with us! **