Channel Director, Channel Accounts (NE Regional & National Accounts)

TITLE:

Channel Director, Channel Accounts (NE Regional & National Accounts)

Title: Channel Director, Channel Accounts (NE Regional & National Accounts)

Reports To: Head of Channel Accounts & Operations

Location: Remote

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. Indivior is dedicated to transforming SUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category.

Indivior was founded to help tackle the opioid crisis, one of the largest and most urgent public health emergencies of our time.  Our purpose is to bring science-based, life-transforming treatments to patients.  We strive to help eliminate the stigma of addiction.  We take our role as a responsible steward extremely seriously and commit ourselves to cultivating our unique culture and highest standards of integrity.

We are driving forward our understanding of addiction and other serious mental health illnesses to create new science that will help pave the way for an even deeper understanding of patient needs and treatment innovation.  We engage at all levels across the addiction treatment spectrum, interacting with governments, key opinion leaders, physicians, payers, patients, and patient advocacy groups to raise awareness and educate about addiction as a chronic, relapsing disease.

Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/indivior.

POSITION SUMMARY:

Reporting to the Head of Channel, the Channel Account Director is a national and regional accounts customer-facing leader on a multi-channel account management team in the branded specialty pharmaceutical market. 

Current and future channels include:

Mail order, GPO, Specialty Distribution, Specialty Pharmacy, and institutional strategy and execution.

Additionally, this position will assist in the ongoing development and expansion of our network consisting of specialty distribution (SPD), specialty pharmacy (SPP), and associated services for Indivior specialty products.  This is a highly visible and entrepreneurial position requiring collaboration with many departments including Marketing, Managed Care, Sales, Business Analytics, Finance, IT, and Legal.

ESSENTIAL FUNCTIONS:

The responsibilities of this role include, but are not limited to, the following:

Specialty Channel Development

• Provide insight and analysis into potential SPD and SPP partners.
• Support efforts to ensure nationwide coverage of alternate site injection locations
• Negotiate agreements with specialty channel partners.  Monitor performance to contract and take action to correct as necessary.
• Recommend further programs as necessary to improve the overall service platform for providers and patients.
• Work with Field Sales and Account Leadership to determine areas where additional partnerships may be required.  Identify best-in-class partners and secure agreements as required.
• Negotiate vendor SOWs as necessary and implement assigned programs.
• Collaborate with other department colleagues, including HUB/Reimbursement Services to ensure network provides consistent patient/provider experience.

Channel Account Management

• Manage daily activities affecting assigned accounts.  Ensure no disruptions to channel sales.  Responsible to ensure we meet customer service goals of on time delivery, order fulfillment and informing customers of order/shipment status.
• Negotiate distribution, dispensing and data service agreements with assigned accounts as necessary.
• Assist in revenue management activities.  Coordinate directly with channel buyers and account management teams.
• Negotiate agreements and manage accounts to best service customers.
• Recommend, develop, and implement distribution and service strategies for potential new product launches.  Negotiate with vendor partners as required to ensure optimal launch success.
• Build mutually beneficial relationships with the Trade Customers to ensure key contacts are well informed about company's products.
• Coordinate and resolve customer service issues with Field Sales and Medical Information Unit. 
• Travel to meet with channel partners as appropriate.  Attend industry symposiums, conferences, and trade shows as directed. 
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Education: BS/BA degree from a four-year accredited university or college
• Experience: 5-7 years of demonstrated experience and proven success in healthcare or biotech/pharmaceutical industries having worked in Trade Relations, Category Management, Managed Care, Marketing, National Accounts or similar environments.

• Demonstrated analytical, problem solving, and troubleshooting skills.
• Experience in contracting with vendors and establishing scope of work, business rules and standard operating procedures.
• Understanding of project management activities and project planning/reporting. 
• Ability to travel extensively as necessary.

COMPETENCIES/CONDUCT:

In addition to the minimum qualifications, the employee will demonstrate:

• Excellent verbal and written communications skills.  Ability to communicate effectively and diplomatically with all levels of management.
• High level of personal accountability and sense of urgency.  May need to be available “off hours” for occasional emergency issues.
• Customer focused.  Ability to develop relationships, deliver presentations, and diplomatically resolve issues.
• Excellent organizational skills with a high attention to detail.
• Ability to prioritize workload and participate in multi-functional project teams

PREFERRED QUALIFICATIONS:

• MBA preferred – or similar on the job experiences in multiple departments
• Understanding of project management activities and project planning/reporting
• Customer and patient focused

BENEFITS:

Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:

• 3 weeks’ vacation plus floating holidays and sick leave
• 401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions and profit sharing contribution equal to 4% of your eligible pay
• U.S. Employee Stock Purchase Plan- 15% Discount
• Comprehensive Medical, Dental, Vision, Life and Disability coverage
• Health, Dependent Care and Limited Purpose Flex Spending and HSA options
• Adoption assistance
• Tuition reimbursement
• Concierge/personal assistance services
• Voluntary benefits including Legal, Pet Insurance and Critical Illness coverage
• Gym, fitness facility and cell phone discounts

GUIDING PRINCIPLES:

Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.

COMPLIANCE OBLIGATIONS:

Indivior is committed to maintaining a workplace where employees are committed to compliance and feel comfortable raising concerns about potential violations of policies or unethical behaviour. As part of your responsibilities, you are expected to:

Employee Obligations:

• Always act with honesty and integrity.
• Risk IQ: Know what policies apply to your role and function and adhere to them.
• Speak Up: If you see something, say something.

Manager Obligations:

• Always act with honesty and integrity
• Reinforce risk awareness with your team, with accountability and oversight for ongoing review and mitigation.
• Model and reinforce a Speak Up culture on your team.

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined.  The employee may perform other functions that may be assigned.  Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY

EOE/Minorities/Females/Vet/Disabled