Change Manager – Data Management, Records Management and AI Policy

See yourself in our team

The Chief Data & Analytics Office (CDAO) is responsible for shaping and delivering an integrated and consistent approach for the Group’s data, records, and AI capability. This role sits in the CDAO Transformation and Change Centre of Excellence (CoE), reporting to the Chapter Lead responsible for the Group’s AI transformation and change effort. 

In this role

You will be supporting key transformations to enhance data management, records management, and AI policy/governance across the Bank. This role is integral to transforming how CommBank stakeholders manage data, records, and AI policies, ultimately supporting the Bank’s ambition to become a leader in data governance and AI.

Do work that matters

As a Change Manager, you will support the Data Management, Records Management, and AI Policy teams to help drive adoption and embedment across the Group for our people and customers.

On any given day, you will:

• Ensure the people-related benefits and risks of various data, records, and AI policy changes are well-understood and managed by conducting change impact assessments.

• Design, integrate, and execute effective change strategies and plans to manage the people impact of proposed data, records, and AI policy changes and initiatives.

• Manage the identification, engagement, and management of stakeholders across the data, records, and AI policy domains, crews, and in the business.

• Influence the stakeholder experience by being the voice of the customer.

• Own the data, records, and AI policy change transition and adoption through integrated strategic and tactical communications, engagement, coaching, training, and tracking metrics.

• Design and develop change artefacts related to data management, records management, and AI policy.

• Support change governance documentation.

• Report on the effectiveness of the change management discipline using metrics and data.

• Collaborate across the CDAO Transformation and Change CoE to build an exceptional culture and drive knowledge sharing, learning, and problem-solving.

We’re interested in hearing from people who have:

• Experience in data management, records management, and AI policy transformation and change programs and projects (highly advantageous)

• Understanding of the various impacts of change and business drivers in Technology is beneficial

• Advanced understanding and application of change management methodologies.

• Sound writing skills and ability to simplify complex messages

• Thought leadership, strong communication, and excellent stakeholder management skills are essential to be successful in the role

• Ability to consult, influence, and drive change with domain stakeholders, leadership, and business stakeholders

• Proven experience in change planning and delivery

• Confidence to plan for and conduct workshops, facilitating working groups, designing stakeholder engagement and training, and driving communication

• Sound organisational skills, with a demonstrated ability to achieve deadlines and prioritise

• Sound understanding of and experience working in Agile

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

Advertising End Date: 22/02/2025