Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Change Analyst 2. The Change Analyst 2 is a key contributor on the Service Management team who makes an impact by governing and overseeing the IT Change Management process. This role is primarily responsible for the day-to-day activities related to change requests impacting the IT environment. This position is an integral member of the Service Management team which is part of the larger Risk Management organization.
The Change Analyst 2 evaluates change requests that will impact the IT landscape and makes recommendations based upon the respective change’s adherence to policy, assessed risk, among other change criteria. This role also assists in driving the education and adoption of IT change best practices.
Are you someone who is highly detail oriented, process driven and great at building relationships across teams? We invite you to apply today for our Change Analyst 2 role today and #MakeItYourChoice.
Your Responsibilities
As a Change Analyst 2, your job responsibilities will include:
- Evaluating change requests and ensuring IT readiness based on established policies and guidelines.
- Recommending approval, modification, or denial of changes based on compliance with policies.
- Ensuring all change requests include necessary details such as implementation plans, back-out plans, and testing results.
- Collaborating with Problem Analysts to review both successful and unsuccessful changes.
- Monitoring completed and pending changes, addressing unauthorized, outdated, or stale requests.
- Participating in Change Advisory Board (CAB) meetings and coordinating approvals for expedited changes.
- Regularly reviewing and updating IT change policies to align with best practices.
Your Experience, Skills & Competencies
- Bachelor’s degree in business, Computer Science, or related field, from a four-year college or university, or a combination of equivalent education and/or work experience
- Minimum of 2 years of experience as part of a Service Management and/or IT team managing the IT Change Management function.
- Experience in one or more of the following technology areas desired:
- ServiceNow ITSM module
- Cloud computing technologies
- Must be a self-starter and motivated to work with others to accomplish goals with minimal supervision.
- Demonstrate a high level of customer orientation, attention to detail, and excellent documentation and communication skills.
- Ability to work effectively in a team-oriented environment, both independently and collaboratively.
- Ability to facilitate collaboration, open communication and reach across functional boundaries.
- Ability to embrace change and adapt to new technologies quickly.
- Ability to grasp and apply new information quickly and handle increasing responsibilities with growing complexity.
Your Team
This is an individual contributor role that will report to the Senior Manager, IT Risk & Service Management. You will have 4 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Change Analyst 2, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.
About Choice Hotels Financial Performance
Please click here to review the highlights of our latest financial results.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Top Skills
What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
