CET Brand Training Manager/Sr Manager

Customer Engagement Training Team is Expanding!
We are delighted to welcome new colleagues who will play a vital role in supporting brand training and drive excellence in customer engagement. Together, let's create unforgettable experiences for our valued Customer Facing colleagues!
If you possess a scientific background and have a passion for developing people, we invite you to apply.
Join our dynamic team as we embark on this exciting journey of empowering our colleagues with top-notch brand training.
ROLE SUMMARY
The Customer Engagement Training (CET) Brand Training Manager/Sr Manager is responsible for one or more brands, Business Unit (BU) or Therapeutic Area (TA). The role is responsible for providing product and customer engagement skills training to new and existing CFCs (Customer Facing Colleagues) ensuring they have the skills and knowledge required to successfully represent Pfizer in the marketplace.
As the representative of the Customer Engagement Training Team acts as a strategic partner, thoroughly understands the needs of the BU to which they are assigned, and defines, develops and delivers training services to meet the needs of the business in support of Brand Launches, new to brand training as well as ongoing training needs based on critical market needs, and other product business-related initiatives.
Serving as the subject matter expert, the role is expected to maintain up to date expertise on the therapy, market, and sales approaches associated with the assigned product/TA.
ROLE RESPONSIBILITIES
• Serve as the primary representative of the Customer Engagement Training organization, acting as a strategic partner to brand leadership to drive BU and Brand strategic priorities
• Define both short-term and long-term training priorities for sales team for allocated Brands, in collaboration with allocated BU business and brand leadership as well as other key stakeholders
• Develop strong relationships with Business Unit Partners, collaborating closely with Leadership, Marketing, Medical, Sales, Regulatory, and Legal teams to prioritize training needs and manage demands effectively
• Responsible for the Development/translation/localisation and GCMA approval of learning journeys and training curricula to address brand training needs, coordinating with cross functional team members for an integrated approach to content development and mastery
• Utilize learning technology and manage training courses using Pfizer endorsed platforms such as Microsoft Teams, PLA Platform and Qstream
• Oversee the certification process for customer-facing colleagues according to CET core standards and local regulatory requirements
• Lead the programme management, development, and execution of training programs in accordance with Product business strategies, BU needs, selling and coaching model constructs, and pre-determined impact and outcome metrics
• Ability to deliver all skills related to effective customer engagement for our brands: selling skills, objection handling, effective communication, customer understanding etc
• Ensure, whenever possible, that core Customer Engagement Training content is used. The role may serve, when required, as a training content development expert for local training At least needs Brand POAs, brand & business acceleration efforts, and dynamic training needs
• Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions, and sustainability programs
• Lead and/or participate in a cross-functional team construct to form and implement Brand Training Curricula, including planning, logistics, participant management
• Conduct and coordinate engaging training sessions, utilising Subject Matter Experts where necessary, both virtually and in person, covering product knowledge, disease states, competitive analysis, market dynamics, customer dynamics, sales techniques, and technical expertise
• Provide coaching and mentorship to colleagues throughout their training journey
• Collaborate with the wider Global Customer Engagement Training (CET IM and GCET Global Content Creation Teams) to provide local training content needs and determine suitable core content for implementation
• Understanding CET service offerings, organizational capabilities and leverage such knowledge to analyse market and other relevant data to identify new training needs and refine existing training curriculum and recommend new trainings to optimize salesforce effectiveness
• Familiarize with and act as an expert for the current selling framework, market and customer content, new disease states and treatments across the current and future product portfolio
For the Senior Training Manager there will be additional Regional Responsibilities:

• Senior TM is accountable for working across ICO Brand and Medical Teams, Local CET IDM Training Managers, CET Brand Excellence Lead and GCET TAP Team for assigned BU/brand to drive quality and harmonisation of Global Core content for the IDM Region and ensure identification and timely escalation of 'regional' content requirements
• The CET IDM Senior Brand Training Manager serves as the point of contact and champion for other CET IDM TMs in different countries for the specific brand or therapeutic area assigned. He/she is responsible for upskilling TMs on new data and providing ad hoc training if needed.
• The Senior TM participates in strategic brand meetings alongside the Excellence Lead, representing CET IDM and will be accountable for guiding other TMs on updates related to materials and strategy afterwards

KEY INTERACTIONS

• BU Leads, Sales Managers, Marketing and Medical Managers, District Managers, Sales Representatives, IDM CET Excellence Leads

In addition, for Sr Manager level:

• Regional: International Commercial Office (ICO) Brand and Medical Teams, CET IDM Brand Excellence Lead, GCET Therapy Area and Product Team

QUALIFICATIONS

• Scientific Degree
• For Manager level: strong track record of success for 5+ years as sales representative, trainer or marketer or related role - Assigned BU Sales and Product experience is an asset
• For Sr Manager level: strong track record of success for 7+ years as sales representative, trainer or marketer or related role - Assigned BU Sales and Product experience is an asset
• Excellent training delivery, presentation, and facilitation skills - both 'face to face' and 'virtual' at all levels
• English language competency: ability to speak and present English in business setting
• Proficient in MS Office (Excel, PowerPoint) and interested in developing digital competencies (e.g., training delivery tools, AI, and learning content management systems)
• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Excellent stakeholder management & influencing skills at all levels
• Evidence of successful cross-functional & cross-cultural working
• Ability to manage multiple, complex projects simultaneously
• Ability to align knowledge with business priorities and execute strategies accordingly
• Motivating others: confidence and a flexible style that positively impacts colleagues across all levels and disciplines
• Business Acumen: clear understanding of local business needs and requirements and excellent in prioritization
• Passion for innovation and trying new approaches
• Ability to make sense of complex information to make sound judgment and decision making with minimal direction
• A track record of holding self and others accountable to meet commitments
• Adherence to Pfizer values: Courage, Excellence, Equity and Joy

OTHER INFORMATION

• Flexibility to travel domestically and internationally, as required, and to be mobile in various work environments

Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Sales Training