Do you like being the first point of contact for our members and club staff via the intercom system and directly assisting them with their questions or problems? Are you committed to ensuring safety by being the eyes and ears for our clubs remotely, especially when no club staff are present? Can you stay calm under pressure in stressful situations? If so, read on! We are looking for enthusiastic colleagues (32, 36, or 38 hours per week) who are also willing to work weekends and night shifts!
Your Role
As a Central Operations employee in our 24/7 department, you will be the first point of contact for our members and club staff in case of incidents. If they are at the club and have questions about, for example, access or need to report an unwanted situation, they can contact you via the intercom. With the variety of questions, each situation is different, and you will be able to assist members or club staff directly.
You are responsible for managing incidents and accidents reported during staffed and unstaffed hours. You will follow established protocols, communicate with stakeholders, and make quick decisions when the situation requires it. You will act as the key link between our internal departments to ensure incidents are resolved, allowing the clubs to remain open without issues.
Your Responsibilities:
- Be the first point of contact for our members and club staff via the intercom.
- Ensure safety remotely.
- Provide technical support to prevent club closures.
- Manage incidents and accidents according to established protocols in a 24/7 environment.
About the Department
The Central Operations team consists of about 70 employees, coaches, and supervisors. The primary language at our office in Hoofddorp is English, but Dutch and French are also spoken, and in the near future, Spanish will be added. This makes for a friendly, multicultural team!
We are looking for several new colleagues who can work different shifts—morning, evening, and night. Depending on your availability, we can offer contracts for 32, 36, or 38 hours per week.
What We’re Looking For
As a Central Operations employee, you have a customer-friendly, service-oriented, and helpful attitude. You see rapid problem-solving as a challenge and are flexible in your approach.
Additionally, we ask for:
- Proficiency in Spanish and English.
- Availability for night and weekend shifts.
- A flexible mindset and the ability to switch quickly.
- A patient, stress-resistant attitude to assist members and club staff effectively in a 24/7 environment.
About Us
Basic-Fit is Europe’s largest low-cost, high-value fitness chain. Our mission is to make fitness accessible to everyone, enabling everyone who wants to get fit to do so. Together with our employees, we provide the best fitness solutions in over 1,400 clubs across Europe, serving more than 3 million members. However, this is just the beginning. Our goal is to continue professionalizing and growing in the coming years.
Our company values are embedded in our name: B(Be), A(Accessible), S(Smart), I(Inclusive), C(Committed).
Basic-Fit is also committed to being an inclusive employer that provides equal opportunities for everyone. Whether you’re one of our members or employees, we care about your well-being and focus on diversity! Whatever your goals, we’re here to support you and help you feel #comfortable. That way, you can take on the world!
Are you curious, entrepreneurial, practical, and enjoy having fun at work? Then Basic-Fit is the right place for you! Join us to grow, make an impact, and share our mission. Welcome to the Orange Community.
What Else to Expect From Us
- A gross monthly salary of €2,389.44 based on 40 hours per week.
- Shift allowances for holidays, evening, and night shifts.
- An informal (jeans and sneakers welcome), international (many cultures and languages), and friendly, down-to-earth work atmosphere.
- Plenty of opportunities for taking initiative and making an impact.
- Unlimited access to online training via LinkedIn Learning and GoodHabitz.
- Excellent secondary benefits, including a travel allowance, bike plan, discounts on supplemental health insurance, and participation in our pension plan (Basic-Fit pays 52% of the premium).
- A location within walking distance of Hoofddorp train station.
- Access to a fantastic gym (fitness, virtual spinning, and virtual group classes) at our headquarters.
How to Apply
You can apply via the application button. After your application, a CV screening will take place, and you will receive feedback as soon as possible. The process currently consists of two interviews at our office.
If you have any questions, feel free to contact Dorus Wolters (Corporate Recruiter) at dorus.wolters@basic-fit.com.
Note: Beware of phishing attempts. Fake messages may be sent via Facebook, email, SMS, or WhatsApp claiming to be from Basic-Fit.
What We Do
Founded in 2013, Basic-Fit is proud to have more than 3,75 million members in more than 1,400 clubs across the Netherlands, Belgium, Luxembourg, France, Spain, and Germany. Thanks to our fast growth we can call ourselves Europe’s value-for-money fitness leader.
Our mission is to make fitness accessible. We believe that everyone who wants to get fit should be able to have access to fitness. With around 8,000 employees, we operate a simple membership model that provides a fitness experience that is both affordable and accessible. Our values are already represented in our name - B(Be), A(Accessible), S(Smart), I(Inclusive), and C(Committed).
Our European HQ is located in Hoofddorp, the Netherlands, right outside of Amsterdam. We’re always looking for enthusiastic employees in both our clubs and HQs who share our passion for fitness and want to contribute to our fast-growing international company. Besides transparency, innovation is one of our top priorities.
Are you proactive, have an open-minded personality, and are down to earth? Then you'll fit right in with us. GO FOR IT!
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