Experience 3-6 years
*Night Shift only
The Payments Processing Operator undertakes the complete and accurate capturing of payment transaction, and all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.
Process and Authorize payment transactions; ensure all payments are executed in a timely, efficient and accurate manner; Processing of GL, Suspense account reconciliation; Open item investigation and clearance; Knowledge and Experience in SWIFT. Candidate should be proficient in SWIFT messaging of processing MT103, MT202, MT199, MT101 etc. ; Achieving zero defect for Banking payments Operations i.e. Processing Payment and Clearing; Ensure that all payments are accurately processed in compliance with statutory regulatory and internal operational instructions; Processing deals as per the customer’s instructions and within the Timeliness and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time..
Authenticate client instructions by confirming validate authorized signatory.
Record validations actions on the online product processor.
Ensure compliance with all internal policies and procedures and Regulatory requirements. •
Provide Back-up support to Jersey City and India as daily volumes dictate. •
Ensure priority transactions are processed within standard timeframes. •
Gather and track activity volumes for MIS reporting. •
Investigate and resolve inquiries related to processing. •
Support O&T Ops Transformation initiative to reduce manual touch points by challenging the status quo
- To perform Payment & Investigation activities pertaining to Funds Transfer raised by customers/other banks/stakeholders in accordance with defined service standards
- Knowledge of investment operation & Account opening - KYC
- To provide levels of service that exceeds their expectations.
- To handle customers (internal / external) and queries of customers & Service team with care and as per the prescribed standards in place.
- To take decisions on exception handling to the extent of authorities delegated.
- To complete / resolve inquiries correctly the "first time" to avoid unnecessary repetitions.
- To create, verify, authorize payment messages
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Job Family Group:
Operations - Transaction Services
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Job Family:
Cash Management
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Time Type:
Full time
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
