Cargowise Support Engineer

A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 80,000, operating in 130 countries; we go all the way to enable global trade for a growing world. From the farm to your refrigerator, or the factory to your wardrobe, A.P. Moller - Maersk is developing solutions that meet customer needs from one end of the supply chain to the other.

Team / Opportunity 
At Maersk, we are transforming to become the global integrator of container logistics- connecting and simplifying our customers’ supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability, Availability, Performance, Cost and Fit for Purpose solutions there by enabling the Platform Operating Model.

Who we are looking for

5+ years of Cargowise support engineer's responsibilities include:

· Bachelor’s/master’s degree in computer science, Information Technology, or Engineering

· Providing second and third line support to users of the CW1 service desk

· Investigating support service level deviations and performing proactive troubleshooting

· Leading CW1 deployments and in-country engagements, including new country implementations

· Troubleshooting existing customizations workflow, tag rules files received via eAdaptor

· Demonstratable technical knowledge and expertise of CargoWise

· Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering

· Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System

· Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files

· XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis

· Experience in SNOW and handling of tickets before (preferred but not required)

· Producing comprehensive supporting documentation

· Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications

· Proactively learning and sharing upcoming CW1 features

· Identifying continuous improvement opportunities

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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