Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
This position will be responsible for managing the circuit ordering processes, from order generation to delivery of service, to our CLEC network, while ensuring a high level of customer satisfaction. This includes the performance of specialized work in which employees apply technical knowledge and problem solving skills toward the execution of goals and objectives.
*This role works 100% in-office out of our Raleigh HQ
What You'll Do:
- Simple and complex circuit ordering, ordering with both single vendors and/or multiple vendors for delivery of circuits
- Understanding circuit hierarchy, Network Interface Codes (NCI) and Traffic Types
- Knowledge of Industry Standards and ASOG Guidelines
- Provide CFA assignment for all local loop requests
- Prepare and submit Access ASR to carriers for ordering of loop
- Monitor work-in-progress within all databases, for timely performance of procedures and activities related to delivery of service, within established intervals
- Communicates clearly with internal teams and externally with carriers for critical dates and other relevant information, pertinent to all order types
- Maintain databases with current information regarding status of orders – to include: confirmation dates, circuit IDs and notes.
- Initiate appropriate levels of escalations, both internally and externally, to ensure completion of orders within appropriate time frames
- Liaison between the carriers and Bandwidth.com support personnel on all matters relating to ordering, installation and testing
- Provide troubleshooting support to NOC
What You Need:
- Education: Bachelor's Degree
- Experience: 1-3 years in telecom
- Knowledge: Basic PC skills to include MS Office suite of products
- Skills: Basic PC skills to include MS Office suite of products, Excellent organizational and time management skills, Attention to detail, Ability to multitask, Flexible schedule
Bonus Points:
- Knowledge: Experience using LEC GUI for order placement and research preferred, Experience with Oracle Metasolv preferred
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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Top Skills
What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen.
Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
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