Campaign Operations Analyst

Company Description

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

Your daily tasks will include but not limited to:

• Executing tests on client’s websites 
• Proactively identifying test requirements for new products/environments
• Isolating, replicating, and reporting bugs and verifying bug fixes for all our web-based products
• Interpreting business implications of your findings
• Ensuring that deliverables meet functional and design specifications and requirements
• Communicating findings to a range of technical and non-technical stakeholders
• Dealing with pressure from different teams and educating them about technical challenges and solutions
• Generating reports on the effectiveness of the QA team and its tools on a regular basis

Cross-training opportunity

• Work closely with Customer Success Managers to implement and manage client campaigns and client integrations across a wide range of verticals from finance to travel using our platform. 
• Build strong and positive relationships with internal teams and customers. You will have the opportunity to get stuck in from day one. 
• Develop in-depth knowledge of our product. You will be joining the team that are the experts. 
• Liaise directly with Technical and Product teams to come up with the best tailored solution for our client's problems. 
• Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline – prioritisation is key. 
• Work on the onboarding process for new customers ensuring that the foundation to launch is the best it can be.

Qualifications

We're looking for:

• A minimum of one-year experience as a QA tester
• Experience working in small agile teams
• A Bachelor’s degree 
• Practical experience testing using HTML and CSS
• JavaScript skills a bonus

You'll love this role if:

• You have a self-starter mentality. 
• You have a strong eye for detail. 
• You have a big team ethos but enjoy autonomy and seeing the results of your effort. 
• You love digital marketing and an enthusiasm for all things e-commerce! 
• You're adaptable, every day will provide a different challenge. 
• You're great at problem-solving and providing the best service to our customers. 

Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what’s right, not what’s easy and accepted. When you’re one of us, you run with the best. You are part of a company with industry-leading technology, with the opportunity to work on projects for some of the world’s biggest brands. Our people have the talent, tools and passion to do epic things together—for our clients, for consumers and for our community.

Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.