Job Description
Help us be better partners to our internal and external clients. Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams.
As a Digital Shadowing Consultant within the Commercial & Investment Bank, you will be supporting projects from end-to-end to automatically discover business processes and perform data-driven analytics. The key success factor will be to have a "transformational" mindset, the ability to work with digital tools and to use data for our transformational efforts.
Job Responsibilities
- Facilitate Digital Process Discovery projects across the Commercial & Investment Banking businesses
- Assist leadership with the scoping of new projects
- Facilitate kick-off meetings with business leads and business users
- Facilitate digital discovery sessions with business users & perform data validation
- Socialize Digital Process Discovery results with stakeholders across the organization
- Work with direct management to help develop innovative Process Intelligence solutions
- Assist in developing content to periodically update management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
Required Qualifications, capabilities and skills
- 3+ years of experience in financial services, consulting, technology or related discipline
- Experience with process discovery, re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
- Experience with process excellence standards, especially BPMN 2.0
- Ability to partner with broad range of internal teams, especially business and technology, across the organization to achieve results
- Strong verbal, written communications and presentation skills - ability to articulate and tell a story
Preferred qualifications, capabilities and skills
- Experience with conceptualizing use cases, ideally for process mining or task mining use cases Experience with digital process discovery through Task Mining and Process Mining tools (e.g., Signavio)
- Experience with Task Mining tools, such as UiPath
- Consulting background
- Knowledge of Python, RPA, Alteryx and Tableau
- Demonstrated understanding and knowledge of the Commercial Bank businesses, products and operations
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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