Business Transformation Digital Shadowing Consultant

Job Description
Help us be better partners to our internal and external clients. Drive meaningful process improvement projects to build better efficiency within Global Banking's Client Onboarding and Service Business Transformation's organization.
As a Digital Shadowing Consultant within the Commercial & Investment Bank, you will be supporting projects from end-to-end to automatically discover business processes and perform data-driven analytics. The key success factor will be to have a "transformational" mindset, the ability to work with digital tools and to use data for our transformational efforts.
Job Responsibilities

• Facilitate Digital Process Discovery projects across the Commercial & Investment Banking businesses
  • Assist leadership with the scoping of new projects
  • Facilitate kick-off meetings with business leads and business users
  • Facilitate digital discovery sessions with business users & perform data validation
• Socialize Digital Process Discovery results with stakeholders across the organization
• Work with direct management to help develop innovative Process Intelligence solutions
• Assist in developing content to periodically update management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management

Required Qualifications, capabilities and skills

• 3+ years of experience in financial services, consulting, technology or related discipline
• Experience with process discovery, re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
• Experience with process excellence standards, especially BPMN
• Ability to partner with broad range of internal teams, especially business and technology, across the organization to achieve results
• Strong verbal, written communications and presentation skills - ability to articulate and tell a story

Preferred qualifications, capabilities and skills

• Experience with conceptualizing use cases, ideally for process mining or task mining use cases Experience with digital process discovery through Task Mining and Process Mining tools (e.g., Signavio)
• Experience with Task Mining tools, such as UiPath
• Consulting background
• Knowledge of Python, RPA, Alteryx and Tableau
• Demonstrated understanding and knowledge of the Commercial Bank businesses, products and operations

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.