Business System Analyst

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

About the Role:
As a Business Systems Analyst, you will act as a crucial bridge between the IT development group and business units, maintaining and implementing further rollout our global collections application, OnGuard. Your work will enable smoother workflows and increased efficiency in our technology solutions, supporting the organization's broader goals. The candidate must be a self-starter, work independently and communicate efficiently across the organization and with our Vendor.  This role reports into the Sr. Project and Program Manager.
Responsibilities:

• Manage and provide high quality technical maintenance, administration, and monitoring of the system.

• Proactively identify and resolve technology problems to ensure minimal impact to the business.

• Create incidents tickets and escalate problems to the appropriate parties to ensure timely resolution, manage expectations and effectively communicate with end users and stakeholders.

• Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, project managers, end users, and IT.

• Monitor, and troubleshoot installation of patches, updates, additional tools and future versions of software.

• Create and maintain user accounts, licenses and modify permissions as needed.

• Perform testing prior to applying changes to systems to ensure full functionality and integration with all services.

• Work with 3rd party vendor and/or directly with end user to resolve specific software issues.

• Communicate effectively at all levels of the organization, in written and verbal format.

• Assist with implementation, configuration, and maintenance of software across Wolters Kluwer.

• Create project plan and report project status for all new implementations.

• Manage project timelines and deliverables.

Skills:

• Analytical Skills: Enhanced skills in detailed system and requirements analysis.

• Communication Skills: Effective communication for technical and non-technical stakeholders, users and business partners.

• Documentation: Skilled in creating detailed and accurate technical documentation.

• Project Management: Basic project management abilities to manage time effectively and support project timelines.

• Problem-Solving: Improved troubleshooting and issue-resolution skills.

• Technical Understanding: Basic understanding of system architectures and network designs.

• Collaboration: Effective team collaboration and coordination skills.

Our Offer:

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong 

• Yearly performance bonus based on your seniority

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule. You’ll find the flexibility for balance in your life

Note: this role will involve travelling once or twice / year.