Join us as a Business Solution Designer, Operations Centre of Expertise
- Joining us in this critical role, you’ll help us redefine Operations in Natwest, this is high-profile role in the Operations Centre of Excellence (Ops CoE), designing, delivering and realising fantastic business solutions across the Bank
- You’ll be delivering the five year pan- bank strategic vision for Operations, transforming the operational capability across the bank and helping us to shape the future of our operations by delivering innovative digital and AI powered pan-bank innovative solutions
- It’s a great chance to hit the ground running and make a tangible impact on the bank’s operational capability as you work in a vibrant and forward-looking team, leading the simplification agenda at a bank wide level
- This is a chance to shape the future of our business and operations bank wide gaining great exposure
What you'll do
As a Business Solution Designer, you’ll engage with relevant stakeholders as a single point of contact for strategy and design aspects. You’ll take ownership of the operational strategy and end-to-end high-level business design for a project, programme or initiative. You’ll be representing the strategy and design function at governance forums and working with cross-business stakeholders to make sure standards and principles are adhered to. You’ll also analyse requirements into coherent end-to-end designs, taking the business strategy and architecture into account.
Other duties include:
- Use key datasets to shape the strategic priorities for Ops CoE enabling a better colleague and customer experience
- Translating requirements into a series of transition state designs and an executable roadmap through engagement with key stakeholder groups
- Driving and delivering cost-effective designs for the business and aligning solutions with the corresponding business or IT architecture
- Working with a range of senior stakeholders from across the Franchises and Functions to identify investment priorities, define opportunities and shape initiatives to meet our strategic goals
- Documenting the relevant design in accordance with standard methods
- Making sure the business solution design is aligned to the strategic direction of the Ops CoE function and portfolio target state
The skills you'll need
You’ll already have a background in strategy, transformation and business solution design and significant experience of using industry standard models and tools. Alongside good communication skills, you’ll also need the ability to lead and collaborate with both internal and external teams.
We’ll also want to see:
- Knowledge of operations and relevant tools and capabilities
- Knowledge of the technical domain with an understanding of key elements
- A broad understanding of the financial services environment and regulatory frameworks
- An expert understanding of external influences and advances that impact design
Hours
35
Job Posting Closing Date:
05/03/2025
Ways of Working:Remote First
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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