Business Services Coordinator Iberia

Business Services Coordinator Iberia

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the role

Corporate Real Estate & Business Services manages the company´s corporate real estate portfolio and provides accompanying business services. 

• Real Estate Services: Ensure professional property + facility management, supporting health + safety + ergonomics, performing project + move management on demand, space planning and management of critical infrastructure.

• Controlling: Planning and monitoring of budgets and cost development of all related costs. Proactive identification and implementation of cost saving potentials.

• Third Party Management: Ensure the adherence to the TPA governance process for your direct area of responsibility. Provide oversight and Subject Matter Expertise across the business and functions on the policy, supporting tools (CBRA), roles and responsibilities, and annual risk assessments

• Corporate Services: Manage a portfolio of services around A/V equipment, document management, record management, fleet management, mail distribution, reception, mobile telephony & more.

• Health, Safety + Environment: Support HR to review the HSE policy ensuring it is compliant. Provide regular H&S training to the local business. Ensure sustainability for the benefit of the environment in the areas of energy, waste, emissions, digitalisation and above.

• Security Services: Adherence of standards in access control systems and CCTV

• Business Continuity Services: Support the regional function in the event of a local impact and in complying with all global requirements regarding mandatory documentation, trainings and exercise plans.

• IT Services: Support onboarding/offboarding process in cooperation with HR+IT; purchase IT supplies (e.g., mouse, keyboard, monitor, etc.) due to AIG IT standards. Manage maintenance of critical infrastructure in the server rooms due to global rules and legal requirements.

The Business Services Coordinator Iberia

• ensures that the services are provided professionally and expertly

• collaborates with regional functions to ensure standards and sustainable high quality in all countries

• guarantees that the AIG internal compliance guidelines + policies are adhered to

• maintains an intensive network with all relevant stakeholders in the country and beyond

• the role will directly report to the Head of Business Services EMEA and in Matrix to Iberia General Manager.

What we’re looking for:

• 5 years’ experience in office management, real estate, property, or facility management.

• Ability to work on own initiative and to work in a team cross border.

• Deep knowledge and understanding of the similarities and differences of the countries to have a total understanding of the business needs and to be able to implement AIG's global standards in the respective country.

• Strong communication skills with team, stakeholders, managers on all levels.

• Computer literacy (e.g., MS Office, SAP, Archer, etc.)

• Very strong language skills in English – verbally and in writing

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CS - Corporate Services

AIG Europe S.A. (Spain branch)