Business Resiliency Manager

Job Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
The Business Resiliency & Response team plays a pivotal role in ensuring that Chase and the broader firm maintain market-leading resiliency plans and playbooks. As a Vice President, you will lead efforts to safeguard our operations against threats and incidents, ensuring robust response mechanisms are in place. You will oversee a comprehensive catalog of plans, ensuring they are meticulously maintained, effectively tested, and continuously improved based on lessons learned.
In the event of an incident, you will spearhead the incident management process, coordinating with regulators and essential service triage teams. You will lead crisis management efforts, engaging with key stakeholders, including the C-Suite, to ensure a cohesive and effective response. Post-incident, you will conduct thorough reviews and liaise with multiple teams to produce After-Action Reports, driving continuous improvement.
This role is ideal for a strategic leader with advanced problem-solving and communication skills, capable of navigating complex challenges and driving impactful outcomes. In return, we will invest in your growth and career development at Chase, as you will be part of a global network, supporting innovative ideas in resiliency
While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world
Job responsibilities:
Business Resiliency:

• Lead the execution of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations.
• Oversee the development and implementation of effective BCPs globally, ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members' resiliency plans.
• Ensure all business continuity documentation is regularly reviewed, updated, and rigorously tested.
• Identify and manage Important business services and applications, conducting comprehensive impact assessments.
• Lead and manage high-impact projects, driving innovation and improvement.
• Maintain JPMorgan's forward-looking delivery by maintaining awareness of current and future regulator driven / best practise changes and ensure procedures are maintained with clear quality controls and standards.

Response Management:

• Lead the assessment of regulatory impacts during incidents, taking ownership of reporting and communication.
• Direct escalated incident bridge calls with senior leadership, ensuring clear and effective communication.
• Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams.
• Build and maintain effective relationships with operations managers, senior leaders, and regulatory teams to ensure a comprehensive understanding of incident impacts.
• Provide on-call support during weekends and holidays, as needed.

Required qualifications, capabilities and skills:

• Extensive expertise in business resiliency, with a proven track record of managing, testing, and maintaining comprehensive plans.
• Strong leadership skills with the ability to influence and drive outcomes under pressure.
• Exceptional written and verbal communication skills, with experience in drafting executive alerts and communications.
• Advanced business analytical skills related to reporting and governance.
• Proficiency in root cause analysis and data interpretation.
• In-depth awareness of external market trends and industry knowledge.
• Strong problem-solving, analytical, and time management skills.
• Self-motivated, proactive, and strategic thinker with a focus on continuous improvement.

Preferred qualifications, capabilities and skills

• Bachelor's degree (preferred)
• Extensive experience in business resiliency
• Experience working with tools such as ServiceNow, Confluence, GENT etc.
• Excellent communication skills and ability to collaborate with team members.
• Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.