Business Resiliency Manager

Job Description
Exciting opportunity for a detail-oriented, execution-focused team player to join our global incident management function. This role involves close collaboration with Operations, Product, Technology, Controls, and the Corporate & Investment Bank (CIB) Resiliency Team to manage the impacts of major disruptions to systems, third parties, and site and staff. The ideal candidate should have a solid understanding of the Securities Services business to effectively lead responses to major incidents and crisis events across the Americas.
As a Business Resiliency Manager in the Securities Services team, you will join a newly created team responsible for the end-to-end delivery of business resiliency. The team covers core disciplines such as incident management, regulation, governance, planning and testing, as well as client and industry relations. This role will focus on incident management and report to the Global Head of Resiliency for Securities Services.
Job responsibilities:

• Manage the regional coordination of the Business Incident Management response across Securities Services Operations, Product, and Technology.
• Invoke and facilitate the Incident Management Team (IMT), drafting and distributing the (IMT) meeting communications and tracking response actions through to completion.
• Engage cross Line of Business - represent Securities Services operations during major incidents within other Lines of Business which may have cross impacts to Securities Services.
• Monitor impacts of site and staff incidents in the region and be prepared to assist in the Securities Services response and communicate the Essential Service impacts.
• Exercise judgment for escalation to business heads, (CIB) Resiliency, and regional Crisis Management Team heads where appropriate.
• Ensure communication and handover to equivalent Asia Pacific (APAC) and Europe, Middle East & Africa (EMEA)regional leads for incidents which extend beyond US Close of Day.
• Partner with Technology and Operations to ensure relevant Post Incident Reports and Crisis After Action Reviews are completed, with remediation actions tracked to conclusion.
• Assist with control activities to maintain the capability, including (IMT) plan review, membership reviews, training, and exercises.
• Deliver monthlyManagement Information Services (MIS) to monitor volume, impacts, and themes of disruptions and completion of regional (IMT) control activities.
• Lead or support regional and global Securities Services Incident and Crisis Management projects and initiatives.

Required qualifications, capabilities, and skills:

• Must have a proven knowledge and understanding of Securities Services, with a sound understanding of one or more areas within Custody, Fund Services or Transfer Agency.
• Build strong working relationships with numerous business and technology partners.
• Excellent verbal and written communication skills with the ability to summarize complex issues into succinct and accurate messages to senior stakeholders.
• Proactive self-starter who takes ownership of deadlines and deliver results, with accountability and responsibility for independent workload.
• Ability to handle pressured situations and to collate, analyze and communicate information, and prioritize tasks.
• Flexibility to support the business during disruptive events that span regions.
• Work independently and multitask in a fast-paced environment.

Preferred qualifications, capabilities, and skills:

• Experience in incident and crisis management, although training and coaching can be provided.
• Working knowledge of key technology platforms supporting Securities Services.
• Understanding of client segments and behaviors.
• Understanding of Custody market infrastructure, including agent banks and Financial Market Infrastructures (FMIs).
• Understanding of regulatory obligations within Securities Services.

This role is in office 5 days a week located in New York, NY or Boston, MA. It does not offer relocation assistance or immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.