Business Project Manager

Job Description

Would you like to play a strategic role in improving the digital customer experience while collaborating with multiple stakeholders? You are recognized for your strong leadership, business acumen, customer passion, and great curiosity. Join a strategic team at iA Financial Group as a Business Project Manager in Customer Experience Implementation. Reporting to the Assistant Director, Global Customer Experience, you will have the opportunity to:

• Lead strategic cross-functional customer experience projects prioritized for iA, primarily focused on our digital channels while respecting budgets and timelines
• Coordinate and mobilize collaborators to deliver cross-functional customer experiences within iA
• Collaborate on improving iA's cross-functional digital customer experience
• Define strategic customer experience improvement projects, influence their prioritization, and deliver them within deadlines and budgets
• Analyze and understand data on interactions with iA to propose and implement improvements in collaboration with our partners
• Stay informed of customer experience best practices to continuously propose improvement opportunities to the team on all aspects of customer experience
• Organize and participate in customer consultations to properly understand their needs
• Work jointly with the Voice of Customer team to integrate customer feedback into projects under your responsibility

Skills and requirements 

To meet this challenge, the Business Project Manager is a change agent who demonstrates:

• Leadership and a comprehensive vision
• Ability to be mobilized around a performance indicator and lead efforts to make it move
• Strong ability to deliver impactful projects
• Strong teamwork and effective communication skills
• Ability to establish, manage, and maintain professional relationships with numerous partners
• Knowledge and mastery of both qualitative and quantitative customer data
• Good knowledge of customer data and web analytics
• Influence and persuasion capabilities
• Communication, facilitation, and mobilization talent
• Ability to manage multiple priorities simultaneously
• Commitment to excellence and efficiency

Profile Required

• Bachelor's degree related to the position, specialization in customer experience preferred
• 8 to 10 years of relevant customer experience-related experience
• 2 to 4 years of experience in a matrix leadership role
• Experience in strategy and project management preferred

Location(s)Quebec, Quebec

Other Possible Location(s)Montreal, Quebec
Company

iA Financial Group

Posting End Date2025-02-21

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.