Business Process Specialist

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. 

We are/have:

• Experts in banking and payments, capital markets, insurance and wealth and asset management.
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Digital and Data etc.Committed to growing our business and hiring the best talent to help us get there.
• Focus on maintaining our nimble, agile and entrepreneurial culture.

ROLE DESCRIPTION

Due to our growth, we are seeking Business Analysts to deliver a range of exciting projects across Insurance.  We are seeking people with deep expertise and knowledge of the Insurance industry including (London Market, General Insurance and Life & Pensions) and you will be joining a strong team. The role will include the following, depending on experience:

• Shaping and defining the true business problem, opportunity, and associated requirement, covering People, Process and Technology.
• Delivering solutions that resolve the business problem and setting out impacts and risks.
• Delivering the business analysis activities on projects and programmes.
• Integrity and alignment of the proposed and chosen solutions with business needs.
• Developing and professionalising themselves and the business analyst community.

Role Description

We are seeking an experienced Business Process Specialist to work with clients to understand and map their end-to-end business processes. The role will involve working with cross-functional teams across one or more financial services clients. The successful candidate will have proven expertise in process analysis, process mapping and process improvement focused on risk reduction and controls management. The ideal candidate will also be proficient in using IBM Blueworks, and able to provide training and support to team members to use the tool.

As part of the consulting team at Capco, the Business Process Specialist will

• Lead process mapping workshops and facilitate discussions to gather insights and feedback from subject matter experts and other cross-functional stakeholders within client organisations
• Document process maps in the client’s chosen tool (IBM Blueworks) and create any other relevant documentation to ensure clarity and consistency
• Identify key risks, controls, improvement and optimisation opportunities within cross-functional processes, systems and operations
• Monitor and measure key performance indicators (KPIs), adjusting as needed
• Provide training and support to team members on process mapping methodologies, best practices and tools, specifically IBM Blueworks (desired)

Who you are

• A dedicated individual with the ability to work independently yet collaboratively in a fast-paced environment delivering quick and quality outcomes for clients
• Skilled in prioritisation, synthesis, and analysis of complex information
• Detail-oriented, with a flexible and diplomatic approach to managing and influencing diverse teams and cross-functional stakeholders
• Strong project management skills, with the ability to handle multiple priorities in a fast-paced environment
• Client-focused mindset with a dedication to service excellence
• Understanding of risk management frameworks and internal controls principles as well as experience in identifying, assessing, and mitigating operational, financial, regulatory, or compliance risks.

To qualify for the role, you must have

• Minimum 5 years’ experience in process design, process mapping, process improvement and/or business analysis, preferably within the financial services industry or related fields
• Knowledge and practical experience of process mapping/BPMN
• Proven expertise using IBM Blueworks (desired), or similar process mapping tools
• Strong analytical skills with the ability to interpret complex and cross-functional processes, and identify optimisation opportunities
• Effective communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Experience in identifying, assessing, and mitigating operational, financial, regulatory, or compliance risks (desired)

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

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