Business Process Optimization Manager

Thank you for considering Progyny!

We’re looking for a manager to join our growing Business Operations team, specifically a leader who is a cross-functional relationship builder, with a keen eye for process modeling and analysis. You will be responsible for designing and executing high-priority initiatives to improve the organization's operational efficiency. This role regularly engages with a broad range of functional and leadership teams at Progyny to implement scalable solutions that support our staff and systems.   

What you’ll do... 

• Process Analysis: Conduct in-depth analysis of existing business processes to identify inefficiencies, improvement opportunities and potential risks. 

• Process Design: Develop and implement new or redesigned processes that align with organizational goals and optimize performance. 

• Stakeholder Management: Effectively engage with stakeholders at all levels, including executives, managers, and team members, to gain consensus and support for process changes. 

• BPM Tool Expertise: Proficiently utilize business process management (BPM) tools to model, document, and automate processes. 

• Change Management: Lead change initiatives to ensure successful adoption of new processes and technologies. 

• Data Analysis: Identify metrics to build dashboards and utilize data analytics to identify trends, measure process performance, and assess the impact of process improvements. 

• Project Management: Manage and oversee process improvement projects from initiation through execution. 

• Mentorship: Guide others to increase process modeling practice competencies while fostering and promoting a culture of continuous improvement across the organization. 

About you…  

• Bachelor’s degree in business administration, industrial engineering, or a related field. 

• 10 years of experience in business process management, consulting, or a similar role. 

• At least 3 years of healthcare industry experience, preferably in insurance and/or employer health benefits 

• Lean Six Sigma Green Belt or Black Belt certification preferred 

• Familiarity with low-code/no-code platforms or process automation tools (e.g., SAP, Pega, Decisions, etc.) 

• Demonstrated ability to automate business processes and workflows to improve efficiency, reduce errors, and increase agility 

• Adaptive, curious, and inquisitive, a natural problem solver who enjoys synthesizing complex problems 

• Self-starter who takes initiative, works independently, and thrives in a fast-paced, constantly changing environment  

• Excellent communication and interpersonal skills to effectively work with cross-functional teams and present to senior leadership. 

• Strong Microsoft Office skills (PowerPoint, Excel, Word) and ability to efficiently work with large volumes of data and pivot tables 

• Able to work a hybrid schedule of 3 days/week in our NYC office 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match 

• Access to on-demand legal and financial advice   

• Company social events  

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $115,000 - $125,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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