IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.
Blend Technologies, part of IKH Group, is a brand-new Technology and Innovation solutions company, made by people who breathe and live technology, bringing bespoke services and solutions to drive the new Industry 4.0 era and holding a profound comprehension of the technologies shaping the future, Cloud, Cyber Security and AI.
We are looking for a Business Process Engineer with strong technical skills and solid working experience to work in new challenging projects.
Responsibilities:
- Investigating, documenting, and providing documentation for the client's business processes, mainly focusing on the secondary supporting processes that run through the client’s operational model in areas such as Finance Management, Human Resources Management, Supply Chain Management, Asset Management, Risk Management, Health and Safety Management, Internal Audit Management, etc.
- Analyzing and modeling the above existing business processes using a Business Process Management System (BPMS), according to the rules and policies governing the client’s operation, as defined in the operational guidelines and the informal procedures applied in daily work, in collaboration with the relevant departments.
- Ensuring smooth collaboration of involved parties for the successful implementation of process improvement projects.
- Monitoring the progress of process improvement projects and ensuring adherence to their schedules.
- Participating in the evaluation of project deliverables.
- Providing support in drafting operational guidelines.
- Documenting recorded processes and workflows in a central repository (Process Repository) for reference by all stakeholders, ensuring continuous updating of this repository and providing support for its usage.
- Managing knowledge (Knowledge Management) and disseminating it to the workforce via the interactive repository, reducing process complexity and streamlining workflows through knowledge digitization.
- Proposing and recommending semi-automation or full automation of processes related to supporting and administrative functions of the client as part of the Digital Transformation Program, in collaboration with relevant departments.
- Evaluating process performance and recommending redesign, improvement, and simplification of supporting and administrative processes in collaboration with relevant departments, in accordance with the regulatory and institutional framework in which the client operates.
- Monitoring the performance of supporting and administrative processes within the Total Quality Management framework, aiming for continuous improvement and alignment with the company's strategic goals and best practices.
- Managing changes arising from the redesign of supporting and administrative processes, changes in regulatory frameworks, and the introduction of new information systems to align processes with the client's Strategic and Operational Plans.
- Providing scientific, advisory, or technical support on issues related to their area of expertise.
- Very good knowledge of the English language.
- Proficiency in computer skills (MS Office).
- At least 3 years of experience in process redesign.
- At least 3 years of experience in team and project management.
- Bachelor's degree from a Greek university or an equivalent foreign degree in Administrative Science and Technology, Business Administration and Management, Informatics, Informatics and Telecommunications, Statistics and Operational Research, Economics, Digital Industry Technologies, Industrial Management and Technology, or any other related field.
Additional Desired Skills:
- A Master's degree with at least one year of study duration in Business Administration or with a focus on Total Quality Management (MBA or MBA TQM) or in another related field relevant to the position.
- Certification in business process analysis and modeling tools (e.g., SAP SIGNAVIO, ARIS, etc.).
- Certification in SAP (S/4HANA).
- Certification in Lean/Six Sigma (Green Belt/Black Belt).
- An attractive salary package
- Private health insurance plan
- Career development and growth opportunities
- An amazing private & open-office workspace in Athens
- Continuous training via personalized seminars
- Stable and enjoyable working environment
Top Skills
What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions.
The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics.
Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations.
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evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
