Business Operations Manager, Square Partnerships

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
As a Business Operations (Program) Manager at Square Partnerships, you'll take a data-driven approach to drive solutions for complex problems within the Partnerships team. You will identify inefficiencies, create synergy amongst cross-functional stakeholders, develop working groups, and ensure the timely execution of initiatives to aid in our scalability and growth. Reporting to the Head of Partner Operations, you will manage the entire lifecycle of projects and programs.
You Will

• Lead and manage large-scale cross-functional business operations programs, from initial planning, defining milestones and success criteria, through ensuring a successful delivery
• Implement and optimize GTM systems and internal processes to meet evolving business needs
• Support the operationalization of Partnerships deals and campaigns
• Collaborate with cross-functional stakeholders including Partnerships, CRM, Sales, Finance, Analytics, and Legal to drive recommendations and decisions
• Help drive strategic planning and rhythm of the business, e.g., Annual planning, WBR, topical deep dives and follow-ups

You Have

• 5-8 years of experience in one or combination of the following: Business/ Sales Operations role; management consulting with technology industry experience; or technical program management role leading complex projects for for Sales/ Marketing/ Partnerships departments
• Understanding of GTM Lifecycle from prospect to negotiation, and from handoff to launch and partner management
• Experience in independently lead all phases of a project, including identification of the business problem, development of business cases and project plans, and project delivery
• Experience working between both business and technical teams to promote effective solutions that fulfill both strategic and operational needs
• Strong logical and analytical problem-solving skills; rigorous approach to program management to deliver enterprise-level projects
• Experience working cross functionally to build relationships at all levels, both within the team and with partners
• Nice-to-have/ bonus: SQL proficiency; Salesforce or other CRM experience; knowledge of cloud data infrastructure and architecture

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$141,300 - $211,900 USD
Zone C:
$133,800 - $200,800 USD
Zone D:
$126,400 - $189,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.