Business Operations, Dallas

About Zipline 

Do  you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

As a key member of our Business Operations team, you’ll be a versatile, go-to generalist—someone who can jump into any challenge and get it done. You won’t be pigeonholed into a narrow specialty. Instead, you’ll support everything from launching new sites and managing field operations to engaging with community stakeholders and troubleshooting in real time. Think of this role as a dynamic operations leader who bridges our global tech platform with the practical realities on the ground.

What You'll Do  

• Build & Connect: Develop and maintain robust relationships with a diverse range of external partners—from community leaders and local government to retail partners and public safety officials.
• Launch & Execute: Drive the rollout of new sites and operational initiatives across the Dallas-Fort Worth region, ensuring seamless execution from planning through launch.
• Cross-Functional Coordination: Work hand-in-hand with teams in permitting, flight operations, marketing, and policy to streamline processes and solve problems quickly.
• Field Activations: Organize and lead events and on-the-ground activations that build trust, raise awareness, and cement Zipline’s presence in local neighborhoods.
• Problem Solve: Serve as the “jack-of-all-trades” who identifies challenges early and implements practical, effective solutions.
• Feedback Loop: Gather insights from external partners and internal teams, translating them into actionable strategies for continuous improvement.

What You'll Bring 

• 5+ years of experience in strategy, consulting, analytics, or related experience; high-growth or tech business experience
• Demonstrate a deep understanding of the Dallas-Fort Worth, and ideally, have experience living in the area
• Strong leadership skills, with the ability to lead and drive cross-functional initiatives in a fast-paced environment
• Excellent relationship-building skills, capable of engaging with senior leadership and managing multiple priorities effectively
• Advanced problem-solving and analytical skills
• Exceptional written and verbal communication abilities
• Must be based in the Dallas-Fort Worth metro area (or open to relocation; assistance available)

What Else You Need to Know   

This is a role based in Dallas-Fort Worth, TX.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!