Business Operations Analyst

Position:
Business Operations Analyst
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
The Business Operations team is responsible for supporting the Sales team within Arrow. The Business Operations Analyst is a crucial element to ensuring the data is accurate and the process is running smoothly.
What You'll Be Doing:

• Responds to ticket requests for item set ups, pricing/costing, authorizations, and troubleshooting while ensuring SLA's are being met
• Validates proper documentation has been provided to process ticket requests and communicates back to requestor when additional information is needed
• Manages supplier pricefile loads, authorization maintenance and other customer related attributes as needed
• Reviews and maintains process documentation based on Supplier updates
• Performs audit functions as assigned to ensure data accuracy, integrity, and compliance
• Monitors various operational reports and system alerts and takes action as appropriate
• Provides timely issue escalation and proactively communicates to management and impacted stakeholders

What We Are Looking For:

• Experience with Operations and Customer Service.
• Experience using Ticketing systems and Solving issues within SLAs
• CRM experience (Salesforce Preferred).
• Intermediate-Advanced Excel (Lookup & Reference, Logical functions, Concatenation and Pivot Tables).
• Advanced English Skills (Written and conversation fluent)

The Skills That Will Help You Succeed Even More: (preferred)

• Power BI knowledge

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

#LI-FS1
#LI-Hybrid
What's in It for You?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Wellbeing program for all employees
• Growth Opportunities, and more!

Apply now!
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Annual Hiring Range/Hourly Rate:
$25,425.00 - $29,000.00 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)